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Chideno Canada

(5)

We hand pick and import our products ourselves and your order will be delivered to courier on the same day or next business day if weekends. We are not middlemen and we don’t dropship!We take title to our goods and send them directly to you passing on the savings. This comes from our roots in the coffee trade. We are passionate about our brand and our products and we take great pride in our next business day shipping. We believe in customer satisfaction so we are available at all hours to respond to any queries you have to ensure you know everything about us and the product you may purchase. You can rest assured we are here every step of the way and will provide timely customer service should you need it. We are a proudly Canadian brand, based in Vancouver, BC.We love you no matter what, and can't wait to be able to serve you!

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Shipping Charges

Free standard shipping may be available on orders over a minimum amount (before taxes, fees, and promo codes). Shipping charges may vary based on item size and your shipping address. Want a shipping charge estimate? Simply add an item to your cart, then access the cart and enter your postal code in the shipping estimate section.

Processing Time

Most items ship within 2 business days after an order is placed*. Allow additional time for shipping to your address.
*Please note: If an item you ordered becomes unavailable, you'll be notified and a full refund will be processed within 2 business days.

Shipping Area Restrictions

Shipping is not available in the following areas*:
  • No restrictions in Canada
*Please note: Shipping area restrictions may vary for large items. If an item can't be shipped to your address, we'll let you know during the checkout process.

Finding a product return policy

To review a specific return policy for a product, simply select the ‘Seller Return Policy’ tab on the product page, under the product details tab.

Please note we do not accept in-store returns for Marketplace products.

Learn more about returning Marketplace products

When returning a Marketplace product please note

  • It must be unassembled and still in the original packaging
  • Return shipping costs will be paid by the seller for all cases where the product is defective, damaged, or incorrect
  • For other cases (e.g. you changed your mind), you will be responsible for this cost