Chideno Canada

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We hand pick and import our products ourselves and your order will be delivered to courier on the same day or next business day if weekends. We are not middlemen and we don’t dropship!We take title to our goods and send them directly to you passing on the savings. This comes from our roots in the coffee trade. We are passionate about our brand and our products and we take great pride in our next business day shipping. We believe in customer satisfaction so we are available at all hours to respond to any queries you have to ensure you know everything about us and the product you may purchase. You can rest assured we are here every step of the way and will provide timely customer service should you need it. We are a proudly Canadian brand, based in Vancouver, BC.We love you no matter what, and can't wait to be able to serve you!

Shipping Charges
Free standard shipping may be available on orders over a minimum amount (before taxes, fees, and promo codes). Shipping charges may vary based on item size and your shipping address. Want a shipping charge estimate? Simply add an item to your cart, then access the cart and enter your postal code in the shipping estimate section.
Processing Time
Most items ship within 2 business days after an order is placed*. Allow additional time for shipping to your address.
*Please note: If an item you ordered becomes unavailable, you'll be notified and a full refund will be processed within 2 business days.
Shipping Area Restrictions
Shipping is not available in the following areas*:
  • No restrictions in Canada
*Please note: Shipping area restrictions may vary for large items. If an item can't be shipped to your address, we'll let you know during the checkout process.
Chideno Canada Restocking Fees / Return Eligibility
Category Return Period Un-opened Opened
Beverage & Blending (Coffee, Tea, Juicers, etc.) 30 Days 0% 15%
Beauty, Grooming & Personal Products 30 Days 0% 15%
Personal Care 30 Days 0% 15%
Apparel (Clothing) 30 Days 0% 15%
Earrings 30 Days 0% 15%
Food, Vitamins & Supplements 30 Days 0% 15%
Cleaning Supplies & Chemicals 30 Days 0% 15%
Kitchen & Dining 30 Days 0% 15%
Outdoor Living 30 Days 0% 15%
Pet Supplies 30 Days 0% 15%
Office Supplies 30 Days 0% 15%
Seasonal Holiday Goods 30 Days 0% 15%

Must be unassembled and still in the original packaging. All returned products must include original packaging.

Return shipping costs will be paid by the seller for all cases where the product is defective, damaged or incorrect. For other cases (e.g. you changed your mind), you will be responsible for this cost.

To request a return

Please contact the seller directly from your Order details page, and provide the following information:

  • Web ID (8-digit number) & product description
  • Number of items to be returned
  • Date you received your product
  • Condition of product
  • Condition of packaging
  • Reason for return

All refunds will be processed within 1 Business Day.