Best Buy Marketplace Information

What is Best Buy Marketplace?

We created Best Buy Marketplace to offer you a huge assortment, more than just Best Buy products. Our Marketplace is like a virtual shopping mall that allows top-rated sellers to offer their products through BestBuy.ca*

Certain Best Buy policies including the Lowest Price Guarantee, Free Shipping and Returns policies do not apply to Marketplace.

Shop With Confidence

Though all Marketplace items come directly from the seller, Best Buy is committed to ensuring customer satisfaction with every order.

Carefully
Selected Sellers

Our top-rated North American sellers are handpicked by our team and follow our timely shipping and return guidelines.

Committed to
Customer Service

We make sure our sellers offer customer service and if you ever aren’t getting the help you need – we’ll be there to step in at any point.

Secure Payment
Processing

Best Buy handles all Marketplace transactions directly so the sellers never see your payment information.

Shipping

Best Buy Standards

When you’re shopping Marketplace products we don’t want it to feel far off from our Best Buy experience - that’s why all of our sellers are held to our high standards of shipping.

Fast Shipping

Most orders are shipped from the seller within 2-4 days but every seller has their own policy that may have exceptions based on location. See the seller’s policy on the product page for full details.

Free Shipping Options

Many of our sellers have free shipping options, and only charge shipping on larger items that require special delivery. See the seller’s policy on the product page for full details.

Return Process

1

Check Seller Policy

Find the seller’s return policy on the product page and make
sure the item can be returned and check if they charge re-stocking fees.

2

Contact Seller

To initiate a return, contact
the seller through
order status.

3

Ship Package

Print and attach the return merchandise authorization (RMA) from the seller and ship package.

4

Receive Refund

You should see the refund within 5-7 business days of the package being received back by the seller.

Frequently Asked Questions

I haven’t heard back from the seller about my order, what can I do?

If you don't get a response after 2 business days, you’ll see an "Escalate to Best Buy" option and the Best Buy Marketplace Support team will reach out to the seller for you.

Can I use Best Buy Gift Cards to purchase Marketplace products?

Yes! You can use any form of online payment that Best Buy currently accepts, which includes Visa, MasterCard, AMEX and Paypal.

Still Need Help?

Contact the seller by finding your order and selecting "Contact Seller"

Find your order

Or call our team at 1-866-BEST-BUY