Help and Customer Service
Help and Customer Service
What do you need help with?
Mobile Devices and Plans
Paying and Purchasing
- Low Price Guarantee
- Payment Methods
- Gift Cards and eGift Cards
- Protecting Yourself from Scams
- Promo Codes and eCertificates
- Rain Checks
- Best Buy Financing with Fairstone™
- Monthly Subscription
- Environmental Handling Fees
- First Nations People’s Sales Tax Exemption
- Geek Squad Certified Open Box Products
- Major Appliance Open Box Products
Installation and Setup Services
Haul Away and Recycling Services
Service Advisories and Product Recalls
Policies and Terms and Conditions
- Legal Policies
- Privacy Policy
- Cookie Policy
- Terms and Conditions
- Conditions of Use
- Online Policies
- Policy on the Use of Generative AI Content
- Best Buy Membership, Protection, and Geek Squad Terms and Conditions
- Text Message Terms and Conditions
- Email Spam FAQ
- Accessibility Policy
- Code of Business Ethics
- Notice Concerning the Quebec Legal Warranty
- Governing Law
- Credits
- Interest-Based Ads
- Your California Rights & California Consumer Privacy Act Statement
Still looking for an answer?
We’re here to help. Please contact us and we’ll make sure you get the information you need.