What is Best Buy Marketplace?
Marketplace
What is Best Buy Marketplace?
We created Best Buy Marketplace to offer you a huge assortment, more than just Best Buy products. Our Marketplace is like a virtual shopping mall that allows top-rated sellers to offer their products through BestBuy.ca.
Shop with Confidence
Secure Checkout on BestBuy.ca.
Marketplace means secure shopping, always. Best Buy handles all Marketplace transactions directly so the sellers never see your payment information.
Customer Support from Best Buy.
Marketplace means you're never on your own. Best Buy customer support team is available for all Marketplace purchases. You get real help, from real people.
Trusted Sellers and Authentic Products.
Marketplace means handpicked sellers. Our top-rated sellers are vetted, approved, and invited by our team to share their assortment.
Easy Shipping and Returns.
Marketplace means more choice. We hold our Marketplace sellers to high standards of shipping transparency and fairness on BestBuy.ca.
One Experience. More Selection.
Best Buy Marketplace is a curated platform where approved third-party sellers offer their products on BestBuy.ca.
These sellers are selected based on quality, reliability, and performance, so you get access to more selection (including refurbished, unique, and hard-to-find items), while shopping with confidence.
Shopping Marketplace: What you need to know.
When browsing or checking out, look for these indicators:
- “Sold and shipped by” label
- Marketplace seller name under product
- Shipping timelines
You still pay through BestBuy.ca, and your orders are protected by our support and security systems.
Returning a Marketplace item
See the product page for information on returns and re-stocking fees.
To initiate a return, contact the seller through order status.
Print and attach the return merchandise authorization (RMA) from the seller and ship package.
Refund are issued within 5-7 business days, after the seller receives your returned package.
Shipping that meets Best Buy standards.
Fast, reliable shipping
Most orders are shipped from the seller within 2-4 days but every seller has their own policy that may have exceptions based on location.
Free shipping options
Many of our sellers have free shipping options, and only charge shipping on larger items that require special delivery. See the seller’s policy on the product page for full details.
Need help? We've got you covered.
Frequently Asked Questions
I haven’t heard back from the seller about my order, what can I do?
If you haven’t received a response after 3 business days, a “Contact Best Buy Support” link will appear below for you to inform our Best Buy Marketplace Support team to help support you.
Can I use Best Buy Gift Cards to purchase Marketplace products?
Yes! You can use any form of online payment that Best Buy currently accepts, which includes Visa, MasterCard, AMEX and Paypal.