Offers free shipping in all major markets.
Please allow 5-10 business days from the date of order for your product to ship.**In the event that product is unavailable, you will be refunded within 48 buisiness hours.
Large Item Scheduled Delivery (items heavier than 150lbs)
Product will be delivered outside your home for all shipping areas.
Recycling of your old item(s) is not included with delivery.
Assembly of the delivered product is not included.
Seller does not ship to P.O. Boxes
Seller does not ship to the following provinces/territories:
- BC Remote
- Alberta Remote
- Saskatchewan Remote
- Manitoba Remote
- Ontario Remote
- Quebec Remote
- Newfoundland/Labrador Local
- Newfoundland/Labrador Remote
- New Brunswick Local
- New Brunswick Remote
- Nova Scotia Local
- Nova Scotia Remote
- PEI Local
- PEI Remote
- Territories Remote
Returns can be made within 30 days of receiving your order.
|Homesquare||Restocking Fees / Return Eligibility|
|Cooking & Meal Prep||30 Days||0%||10%||20%|
|Baby, Juvenile & Maternity Products||30 Days||0%||Not Returnable||Not Returnable|
|Bedding & Bath||30 Days||0%||10%||Not Returnable|
|Furniture & Décor||30 Days||0%||10%||Not Returnable|
|Kitchen & Dining||30 Days||0%||10%||20%|
|Mattresses||30 Days||0%||Not Returnable||Not Returnable|
|Outdoor Living||30 Days||0%||10%||20%|
|Home Office Furniture||30 Days||0%||10%||Not Returnable|
|Office Supplies||30 Days||0%||10%||Not Returnable|
Must be unassembled and still in the original packaging. All returned products must include original packaging.
Return shipping costs will be paid by the seller for all cases where the product is defective, damaged or incorrect. For other cases (e.g. you changed your mind), you will be responsible for this cost.
To request a return
Please contact the seller directly from your Order details page, and provide the following information:
- Web ID (8-digit number) & product description
- Number of items to be returned
- Date you recieved your product
- Condition of product
- Condition of packaging
- Reason for return
All refunds will be processed within 4 days
Was very confused when the order said it was delivered but did not arrive at my home but once I called Best Buy Customer service they immediately tracked down the problem and rectified it. I was very impressed with Best Buy but was nervous and am unsure if I would order another product that was shipped from the U.S.A. again.
from London, ON on October 15, 2019
I was meant to get the set end of August. I requested a refund as I needed it for that weekend and now summer is over. I called Best Buy and they said it looks like it went to the US. I received a reply via email saying they will get it to me right away, confirmed the address, and offered me 25% discount. I haven’t heard a thing or seen a discount on amount fully paid yet.
from North Vancouver, BC on September 9, 2019
I havent received the tv stand I ordered over 2 weeks ago, I dont even know if its still coming or not. So far not good experience at all
from Edmonton, AB on September 3, 2019