Cosmo Music - The Musical Instrument Superstore
Seller offers free standard shipping on all orders above $99.
Please allow 2 business days from the date of order for your product to ship.**In the event that product is unavailable, you will be refunded within 48 business hours.
Returns can be made within 30 days of receiving your order.
|Cosmo Music||Restocking Fees / Return Eligibility|
|Musical instruments & equipment||30 Days||0%||0%||15%|
|Musical Instrument Consumables (Guitar strings, microphones, books etc.)||30 Days||0%||Not Returnable||Not Returnable|
|Wind Instruments||30 Days||0%||Not Returnable||Not Returnable|
|Headphones||30 Days||0%||Not Returnable||Not Returnable|
All returned products must include original packaging.
Return shipping costs will be paid by the seller for all cases where the product is defective, damaged or incorrect. For other cases (e.g. you changed your mind), you will be responsible for this cost.
The following products cannot be returned if opened: Mouthpieces, open packages of reeds, harmonicas, software, headphones, ear plugs, microphones, DJ Stylus and cartridges, fog fluid, cleaning products, opened strings, amplifier tubes, print music, books, CD's and videos Return shipping will be paid by seller for all cases where product is defective or damaged. For other cases (e.g. you changed your mind), you will be responsible for this cost.
To request a return
Please contact the seller directly from your Order details page, and provide the following information:
- Web ID (8-digit number) & product description
- Number of items to be returned
- Date you recieved your product
- Condition of product
- Condition of packaging
- Reason for return
All refunds will be processed within 4 days
Happy with the product and shipped quickly.
from Ottawa on January 22, 2020
Very fast. Thank You
from Georgetown, ON on January 17, 2020
After reading reviews on the Ibanez TCM 50 i ordered the guitar.Playing for years with several guitars i needed a fairly inexpensive plug in acoustic. The guitar arrived with awful strings on it and one of the pegs was not properly inserted. The build quality is sub par and i will have to install new strings and work on the set up. I guess you truly do get what you pay for.
from Campbell River, BC on January 11, 2020