Cosmo Music - The Musical Instrument Superstore

4.57
Based on 69 ratings

Cosmo Music is The Musical Instrument Superstore with the largest in-stock offering in the Canadian Market with amazing value; specializing in all instruments including guitars, band & orchestral strings, pro audio, home recording studios, keyboards & software, drums & percussion, acoustic & digital pianos as well as print music & vinyl LPs.

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Quality Assurance
From the moment your instrument arrives at our warehouse every effort is taken to ensure you are getting a quality product in perfect playing condition. At our receiving dock, boxes are examined for any signs of damage, and either refused or opened for an initial inspection. We are not shy about returning any instrument at this point if it has been compromised in any way between the factory and our store. Once the instrument is received into our system it is staged to go through the repair shop to be examined by a qualified repair technician.

Shipping Cost

Seller offers free standard shipping on all orders above $99.

Please allow 2 business days from the date of order for your product to ship.

**In the event that product is unavailable, you will be refunded within 48 business hours.

Returns can be made within 30 days of receiving your order.

Cosmo Music Restocking Fees / Return Eligibility
Category Return Period Un-opened Opened/Unused Opened/Used
Musical instruments & equipment 30 Days 0% 0% 15%
Musical Instrument Consumables (Guitar strings, microphones, books etc.) 30 Days 0% Not Returnable Not Returnable
Wind Instruments 30 Days 0% Not Returnable Not Returnable
Headphones 30 Days 0% Not Returnable Not Returnable

All returned products must include original packaging.

Return shipping costs will be paid by the seller for all cases where the product is defective, damaged or incorrect. For other cases (e.g. you changed your mind), you will be responsible for this cost.

Seller Exceptions

The following products cannot be returned if opened: Mouthpieces, open packages of reeds, harmonicas, software, headphones, ear plugs, microphones, DJ Stylus and cartridges, fog fluid, cleaning products, opened strings, amplifier tubes, print music, books, CD's and videos Return shipping will be paid by seller for all cases where product is defective or damaged. For other cases (e.g. you changed your mind), you will be responsible for this cost.

To request a return

Please contact the seller directly from your Order details page, and provide the following information:

  • Web ID (8-digit number) & product description
  • Number of items to be returned
  • Date you recieved your product
  • Condition of product
  • Condition of packaging
  • Reason for return

All refunds will be processed within 4 days

Seller Feedback

  • Fast process and shipping, great seller. Would definitely buy again in the future.

    by

    from Prince Albert, SK on November 13, 2019


  • Received the amplifier sooner than anticipated. Excellent. There were no problems with the shipment and the amplifier performed better than expected. Great experience. Thanks for the great service.

    by

    from Kitchener, ON on November 1, 2019


  • Was delivered pretty fast and the headphones are so good I can produce on them. Literally nothing to complain about.

    by

    from Whitby, ON on September 23, 2019