DCR prides itself with the commitment of providing all customers the highest quality with the best value. DCR became part of International Organization for Standardization (ISO) and is proud to be an ISO 9001:2015 certified member and R2:2013. Such certifications reflects our shared values; strong customer focus, the motivation and implication of top management, the process approach and continual improvement. WARRANTY: All devices have their original manufacturer warranty voided by the manufacturer, thus, DCR provides 90 Day Warranty or 1 Year Warranty (parts/labour) depending on the product (warranty duration will be displayed on the product page). If there is an issue, DCR will determine whether to: (i) repair the product or (ii) provide a similar replacement. Except as expressly provided by DCR and otherwise legislatively required, beyond the warranty, DCR will not be liable for any losses, damages, or otherwise, related to your order.

Shipping Charges
Free standard shipping may be available on orders over a minimum amount (before taxes, fees, and promo codes). Shipping charges may vary based on item size and your shipping address. Want a shipping charge estimate? Simply add an item to your cart, then access the cart and enter your postal code in the shipping estimate section.
Processing Time
Most items ship within 2 business days after an order is placed*. Allow additional time for shipping to your address.
*Please note: If an item you ordered becomes unavailable, you'll be notified and a full refund will be processed within 2 business days.
Shipping Area Restrictions
Shipping is not available in the following areas*:
  • No restrictions in Canada
*Please note: Shipping area restrictions may vary for large items. If an item can't be shipped to your address, we'll let you know during the checkout process.
DCR Restocking Fees / Return Eligibility
Category Return Period Un-opened Opened
All Products 30 Days 0% 0%

Must be unassembled and still in the original packaging. All returned products must include original packaging.

Return shipping costs will be paid by the seller for all cases where the product is defective, damaged or incorrect. For other cases (e.g. you changed your mind), you will be responsible for this cost.

For more warranty info, see DCR’s profile page

To request a return

Please contact the seller directly from your Order details page, and provide the following information:

  • Web ID (8-digit number) & product description
  • Number of items to be returned
  • Date you received your product
  • Condition of product
  • Condition of packaging
  • Reason for return

All refunds will be processed within 4 days