DCR prides itself with the commitment of providing all customers the highest quality with the best value. DCR became part of International Organization for Standardization (ISO) and is proud to be an ISO 9001:2015 certified member and R2:2013. Such certifications reflects our shared values; strong customer focus, the motivation and implication of top management, the process approach and continual improvement. WARRANTY: All devices have their original manufacturer warranty voided by the manufacturer, thus, DCR provides 90 Day Warranty or 1 Year Warranty (parts/labour) depending on the product (warranty duration will be displayed on the product page). If there is an issue, DCR will determine whether to: (i) repair the product or (ii) provide a similar replacement. Except as expressly provided by DCR and otherwise legislatively required, beyond the warranty, DCR will not be liable for any losses, damages, or otherwise, related to your order.

Shipping Charges
Free standard shipping may be available on orders over a minimum amount (before taxes, fees, and promo codes). Shipping charges may vary based on item size and your shipping address. Want a shipping charge estimate? Simply add an item to your cart, then access the cart and enter your postal code in the shipping estimate section.
Processing Time
Most items ship within 2 business days after an order is placed*. Allow additional time for shipping to your address.
*Please note: If an item you ordered becomes unavailable, you'll be notified and a full refund will be processed within 2 business days.
Shipping Area Restrictions
Shipping is not available in the following areas*:
  • No restrictions in Canada
*Please note: Shipping area restrictions may vary for large items. If an item can't be shipped to your address, we'll let you know during the checkout process.
Finding a product return policy

To review a specific return policy for a product, simply select the ‘Seller Return Policy’ tab on the product page, under the product details tab.

Please note we do not accept in-store returns for Marketplace products.

Learn more about returning Marketplace products
When returning a Marketplace product please note
  • It must be unassembled and still in the original packaging
  • Return shipping costs will be paid by the seller for all cases where the product is defective, damaged, or incorrect
  • For other cases (e.g. you changed your mind), you will be responsible for this cost