We’re here to get you what you need.
Shop online for pickup or delivery, or visit a store for a safe shopping and service experience.Learn more

Orient Depot

4.56 (52)

At Orient Depot, we enjoy bringing in high-quality, innovative and high-value products into the Canadian marketplace and have more than 25 years of experience. We carry tier 1 Japanese brands such as TIGER and ZOJIRUSHI, a unique collection from Lin's Ceramic, and our house brand ByOrient.

Shipping Cost

Seller offers free standard shipping on all orders above $50

**In the event that product is unavailable, you will be refunded within 48 business hours.

Shipping Restrictions

Seller does not ship to P.O. Boxes

Returns can be made within 30 days of receiving your order.

Orient Depot Restocking Fees / Return Eligibility
Category Return Period Un-opened Opened/Unused Opened/Used
Beverage & Blending (Coffee, Tea, Juicers, etc.) 30 Days 0% 10% 20%
Cleaning & Home Comfort (Vacuums, Air Purifiers, Humidifiers, etc.) 30 Days 0% 10% 20%
Cooking & Meal Prep 30 Days 0% 10% 20%
Major Appliances 30 Days 0% 10% 20%
Baby, Juvenile & Maternity Products 30 Days 0% Not Returnable Not Returnable
Beauty, Grooming & Personal Products 30 Days 0% Not Returnable Not Returnable
Personal Care 30 Days 0% Not Returnable Not Returnable
Fitness Equipment & Accessories 30 Days 0% 10% 20%
Cleaning Supplies & Chemicals 30 Days 0% 10% 20%
Furniture & Décor 30 Days 0% 10% 20%
Kitchen & Dining 30 Days 0% 10% 20%
Outdoor Living 30 Days 0% 10% 20%
Home Office Furniture 30 Days 0% 10% 20%

All returned products must include original packaging.

Return shipping costs will be paid by the seller for all cases where the product is defective, damaged or incorrect. For other cases (e.g. you changed your mind), you will be responsible for this cost.

To request a return

Please contact the seller directly from your Order details page, and provide the following information:

  • Web ID (8-digit number) & product description
  • Number of items to be returned
  • Date you received your product
  • Condition of product
  • Condition of packaging
  • Reason for return

All refunds will be processed within 4 Business Days.

Seller Feedback

  • Excellent delivery service and product was delivered in perfect condition. Would not hesitate to order online with Best Buy in the future. Thank you.

    by

    from Ottawa, ON on May 11, 2021


  • I didn't receive the correct item, needed to return it. Waste of shipping both ways. The item I ordered is actually not available. Very frustrating.

    by

    from Whitehorse, YT on April 30, 2021


  • Very easy transaction, great search function and quick delivery

    by

    from Ottawa, ON on April 28, 2021