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HOCO

3.74 (19)

We provide customer service in Chinese, English and French. Provide high quality products, one month return period, one year warranty period. Please feel free to buy our products.

Shipping Cost

Seller offers free standard shipping on all orders.

**In the event that product is unavailable, you will be refunded within 48 business hours.

Large Item Scheduled Delivery (items heavier than 150lbs)

Delivery Method

Product will be delivered outside your home for all shipping areas.
Recycling of your old item(s) is not included with delivery.
Assembly of the delivered product is not included.

Shipping Restrictions

Seller does not ship to P.O. Boxes

Seller does not ship to the following provinces/territories:

  • Territories
  • Territories Remote

Returns can be made within 30 days of receiving your order.

HOCO Restocking Fees / Return Eligibility
Category Return Period Un-opened Opened/Unused Opened/Used
All products 30 Days 0% 10% 20%

Must be unassembled and still in the original packaging. All returned products must include original packaging.

Return shipping costs will be paid by the seller for all cases where the product is defective, damaged or incorrect. For other cases (e.g. you changed your mind), you will be responsible for this cost.

To request a return

Please contact the seller directly from your Order details page, and provide the following information:

  • Web ID (8-digit number) & product description
  • Number of items to be returned
  • Date you received your product
  • Condition of product
  • Condition of packaging
  • Reason for return

All refunds will be processed within 4 Business Days.

Seller Feedback

  • The online listing clearly stated that the item was NEW. However, upon receiving the item, it had clearly been opened previously. The box itself was ripped and hastily repaired with scotch tape, original sealing was broken, and items inside the box were covered in dirt. I could not get a full refund due to the box being open. Thankfully, the item did work and all parts seemed to be present. I would not recommend buying from this seller in the future.

    by

    from Peterborough, ON on April 9, 2021


  • Delivery was quick, arrived in excellent condition.

    by

    from Sturgeon Falls, ON on April 7, 2021


  • Item arrived quickly and as ordered.

    by

    from Steinbach, MB on March 29, 2021