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Overview

Your computer may no longer recognize your hard drive, but a Geek Squad Agent still has ways to help. Bring in your non-functioning or inaccessible hard drive or flash drive and an Agent will use advanced methods in an off-site clean room to recover your valuable data.

Geek Squad Data Recovery Service - Tier 2 - In-Store Only

Model: MISC
Web Code: 10167408
Sold and shipped by Best Buy

Not available for deliveryNot sold online

Not available for pickup

Not available for pickup

Sorry, at this time, this product cannot be picked up in-store.

Return Policy

Not eligible for return

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Low Price Guarantee

Find a lower price anywhere else, we'll gladly match it. Exclusions apply.

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Manufacturer's Warranty

Check with the manufacturer for details or add Best Buy Protection for extra coverage.

For Quebec residents: See the Availability Guarantee disclosure in the Specifications section below.

Service Features:

  • Tier 2 service is meant for hard drives that cannot be recognized by the computer, but are not physically damaged. If your hard drive can be recognized you can try Tier 1 (10167406) service, but if the drive is physically damaged you'll need Tier 3 (10167409) service.
  • A Geek Squad agent will use advanced recovery methods in an off-site clean room to retrieve files on your hard drive or flash drive. Tier 2 includes firmware corruption or electronic failure.
  • Issues consist of but are not limited to firmware corruption, drive error, electronic failure, power spike, problem with the controller board, electrical surge, liquid spill or more.

How to Prepare for Your In-store Service:

  • Bring the device that requires service
  • If the device is a computer (desktop or laptop, PC or Mac), please bring along any system discs and required accessories like power adapters, specialty cables, and batteries.

For Quebec residents – Disclosure under the Consumer Protection Act

In compliance with Bill 29, Best Buy and third-party sellers on Best Buy Marketplace do not guarantee the availability of replacement parts, repair services, or maintenance information for any products. Coverage provided through any Best Buy Protection programs and applicable manufacturer warranties, if any, remain in place. Please contact the manufacturer directly for information about their availability guarantee.