Shipping costs are dependent on your order and your shipping location. Add the product to your cart to get your shipping estimate.
Please allow 5 business days from the date of order for your product to ship.**In the event that product is unavailable, you will be refunded within 48 business hours.
Seller does not ship to the following provinces/territories:
- All Remote areas
Returns can be made within 30 days of receiving your order.
|CHAMPS||Restocking Fees / Return Eligibility|
|Luggage & Bags||30 Days||0%||10%||20%|
All returned products must include original packaging.
Return shipping costs will be paid by the seller for all cases where the product is defective, damaged or incorrect. For other cases (e.g. you changed your mind), you will be responsible for this cost.
To request a return
Please contact the seller directly from your Order details page, and provide the following information:
- Web ID (8-digit number) & product description
- Number of items to be returned
- Date you recieved your product
- Condition of product
- Condition of packaging
- Reason for return
All refunds will be processed within 4 days
Terrible product. poor quality. the feet break easily and customer support does not reply to you. looking to escalate the case to best buy on the seller.
from Mississauga, ON on January 16, 2020
I feel cheated by Best Buy. I went on the website to buy luggage . I had no idea what Marketplace is or what it means. I ordered 4 luggage sets because it was in sale and for 2 of them I was sent the wrong colour and 1 set the wrong luggage. The Best Buy store does not return or exchange Marketplace Items. I had no idea what this meant. I had to go on line and send a message to Marketplace and wait for a reply. I sent message Friday and still no reply.
from Toronto, ON on January 13, 2020
Suitcases are gorgeous! Sadly, the box came in damaged. There is a pinch in the zipper area that worries me, I'll be making an exchange but do plan on getting the same set. Have not used it, as I plan on returning it and so I'm only commenting on the esthetics. Shopping and delivery by Best Buy is a great experience, hopefully the exchange will be as well.
from Cochrane, ON on January 13, 2020