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ITFactory

4.47 (19)

In business since 2010, ITFactory.ca prides itself on offering a vast selection of electronics and software at highly competitive prices and offering exceptional customer service.

Shipping Cost

Shipping costs are dependent on your order and your shipping location. Add the product to your cart to get your shipping estimate.

Please allow 3 business days from the date of order for your product to ship.

**In the event that product is unavailable, you will be refunded within 48 business hours.

Shipping Restrictions

Seller does not ship to P.O. Boxes

Returns can be made within 14-30 days of receiving your order.

ITFactory Restocking Fees / Return Eligibility
Category Return Period Un-opened Opened/Unused Opened/Used
Laptops, Desktops, Tablets, Monitors 14 Days 0% 10% 20%
Printers 14 Days 0% Not Returnable Not Returnable
Furniture & Decor 30 Days 0% 15% (Must be Unassembled) Not Returnable
Blank Media, Computer Components, Portable Storage, Batteries, Office Supplies, Ink & Toner, Headphones & Earphones (all types), Software and OEM Software, GPS Devices with Software Subscription, Devices with Software Subscription or with Activation Subscriptions, Virtual Reality Headsets, Fitness Trackers 30 Days 0% Not Returnable Not Returnable
Hoverboards, Skateboards & Drones 30 Days 0% 10% 20%
Solar products, Generators, Portable Power Supplies 14 Days 0% 10% 20%
All other products 30 Days 0% 10% 20%

All returned products must include original packaging.

Return shipping costs will be paid by the seller for all cases where the product is defective, damaged or incorrect. For other cases (e.g. you changed your mind), you will be responsible for this cost.

To request a return

Please contact the seller directly from your Order details page, and provide the following information:

  • Web ID (8-digit number) & product description
  • Number of items to be returned
  • Date you recieved your product
  • Condition of product
  • Condition of packaging
  • Reason for return

All refunds will be processed within 4 days

Seller Feedback

  • First unit failed. Company replaced it and we were in business

    by

    from Sarnia, ON on March 12, 2021


  • Nice silent mouse, exactly as described, very happy!

    by

    from Vancouver, BC on March 12, 2021


  • I didn’t realize that the product was for a youth or smaller fitting size. I would have been happy with an exchange, not possible due to COVID said the manufacture. A person can try on a pair of jeans at a clothing store but can’t exchange a set of headphone, that’s disappointing. Will not use this service again.

    by

    from Regina, SK on October 12, 2020