ITFactory
Shipping Cost
Shipping costs are dependent on your order and your shipping location. Add the product to your cart to get your shipping estimate.
Please allow 3 business days from the date of order for your product to ship.
**In the event that product is unavailable, you will be refunded within 48 business hours.Shipping Restrictions
Seller does not ship to P.O. Boxes
Returns can be made within 14-30 days of receiving your order.
| ITFactory | Restocking Fees / Return Eligibility | |||
|---|---|---|---|---|
| Category | Return Period | Un-opened | Opened/Unused | Opened/Used |
| Laptops, Desktops, Tablets, Monitors | 14 Days | 0% | 10% | 20% |
| Printers | 14 Days | 0% | Not Returnable | Not Returnable |
| Furniture & Decor | 30 Days | 0% | 15% (Must be Unassembled) | Not Returnable |
| Blank Media, Computer Components, Portable Storage, Batteries, Office Supplies, Ink & Toner, Headphones & Earphones (all types), Software and OEM Software, GPS Devices with Software Subscription, Devices with Software Subscription or with Activation Subscriptions, Virtual Reality Headsets, Fitness Trackers | 30 Days | 0% | Not Returnable | Not Returnable |
| Hoverboards, Skateboards & Drones | 30 Days | 0% | 10% | 20% |
| Solar products, Generators, Portable Power Supplies | 14 Days | 0% | 10% | 20% |
| All other products | 30 Days | 0% | 10% | 20% |
All returned products must include original packaging.
Return shipping costs will be paid by the seller for all cases where the product is defective, damaged or incorrect. For other cases (e.g. you changed your mind), you will be responsible for this cost.
To request a return
Please contact the seller directly from your Order details page, and provide the following information:
- Web ID (8-digit number) & product description
- Number of items to be returned
- Date you recieved your product
- Condition of product
- Condition of packaging
- Reason for return
All refunds will be processed within 4 days
Seller Feedback
Product shipped next business day via Purolator and seller provided tracking number right away. Delivery arrived on expected delivery date. Product arrived in good condition and works as advertised.
from New Westminster, BC on May 15, 2019
Two orders were placed and only received one item!! Billed for two. The orders were placed 30sec apart ( duplicate order) a Customer service person called to confirm it was a duplicate order. The second order was going to be cancelled. It never was cancelled,never received item. Called three times and no one ever returned my call. Don’t order from them.........
from Kingston, ON on January 9, 2019
Quick delivery. Product/packaging arrived in perfect condition. Nothing negative to say. Thanks!
from Vaudreuil, QC on August 2, 2018