ITFactory

Shipping Cost

Shipping costs are dependent on your order and your shipping location. Add the product to your cart to get your shipping estimate.

Please allow 3 business days from the date of order for your product to ship.

_{**In the event that product is unavailable, you will be refunded within 48 business hours.}

Shipping Restrictions

Seller does not ship to P.O. Boxes

Returns can be made within 14-30 days of receiving your order.

ITFactory		Restocking Fees / Return Eligibility
Category	Return Period	Un-opened	Opened/Unused	Opened/Used
Laptops, Desktops, Tablets, Monitors	14 Days	0%	10%	20%
Printers	14 Days	0%	Not Returnable	Not Returnable
Furniture & Decor	30 Days	0%	15% (Must be Unassembled)	Not Returnable
Blank Media, Computer Components, Portable Storage, Batteries, Office Supplies, Ink & Toner, Headphones & Earphones (all types), Software and OEM Software, GPS Devices with Software Subscription, Devices with Software Subscription or with Activation Subscriptions, Virtual Reality Headsets, Fitness Trackers	30 Days	0%	Not Returnable	Not Returnable
Hoverboards, Skateboards & Drones	30 Days	0%	10%	20%
Solar products, Generators, Portable Power Supplies	14 Days	0%	10%	20%
All other products	30 Days	0%	10%	20%

All returned products must include original packaging.

Return shipping costs will be paid by the seller for all cases where the product is defective, damaged or incorrect. For other cases (e.g. you changed your mind), you will be responsible for this cost.

To request a return

Please contact the seller directly from your Order details page, and provide the following information:

• Web ID (8-digit number) & product description
• Number of items to be returned
• Date you recieved your product
• Condition of product
• Condition of packaging
• Reason for return

All refunds will be processed within 4 days