ITFactory
Shipping Charges
Free standard shipping may be available on orders over a minimum amount (before taxes, fees, and promo codes). Shipping charges may vary based on item size and your shipping address.
Want a shipping charge estimate? Simply add an item to your cart, then access the cart and enter your postal code in the shipping estimate section.
Processing Time
Most items ship within 2 business days after an order is placed*. Allow additional time for shipping to your address.
*Please note: If an item you ordered becomes unavailable, you'll be notified and a full refund will be processed within 2 business days.
Shipping Area Restrictions
Shipping is not available in the following areas*:
- No restrictions in Canada
*Please note: Shipping area restrictions may vary for large items. If an item can't be shipped to your address, we'll let you know during the checkout process.
| ITFactory | Restocking Fees / Return Eligibility | ||
|---|---|---|---|
| Category | Return Period | Un-opened | Opened |
| Laptops, Desktops, Tablets, Monitors | 30 Days | 0% | 15% |
| Printers | 30 Days | 0% | 15% |
| Furniture & Decor | 30 Days | 0% | 15% |
| Blank Media, Computer Components, Portable Storage, Batteries, Office Supplies, Ink & Toner, Headphones & Earphones (all types), Software and OEM Software, GPS Devices with Software Subscription, Devices with Software Subscription or with Activation Subscriptions, Virtual Reality Headsets, Fitness Trackers | 30 Days | 0% | Not Returnable |
| Hoverboards, Skateboards & Drones | 30 Days | 0% | 15% |
| Solar products, Generators, Portable Power Supplies | 30 Days | 0% | 15% |
| All other products | 30 Days | 0% | 15% |
All returned products must include original packaging.
Return shipping costs will be paid by the seller for all cases where the product is defective, damaged or incorrect. For other cases (e.g. you changed your mind), you will be responsible for this cost.
To request a return
Please contact the seller directly from your Order details page, and provide the following information:
- Web ID (8-digit number) & product description
- Number of items to be returned
- Date you recieved your product
- Condition of product
- Condition of packaging
- Reason for return
All refunds will be processed within 4 days