Seller Shipping Policy
Shipping costs are dependent on your order and your shipping location. Add the product to your cart to get your shipping estimate.
Please allow 2 business days from the date of order for your product to ship.**In the event that product is unavailable, you will be refunded within 48 business hours.
Seller Return Policy
Returns can be made within 30 days of receiving your order.
|Omnimall||Restocking Fees / Return Eligibility|
|All products||30 Days||0%||5%||10%|
All returned products must include original packaging.
Return shipping costs will be paid by the seller for all cases where the product is defective, damaged or incorrect. For other cases (e.g. you changed your mind), you will be responsible for this cost.
A restocking fee of 15% may apply for product returned without packaging. Return shipping will be paid by seller for all cases where product is defective or damaged. For other cases (e.g. you changed your mind), you will be responsible for this cost.
To request a return
Please contact the seller directly from your Order details page, and provide the following information:
- Web ID (8-digit number) & product description
- Number of items to be returned
- Date you received your product
- Condition of product
- Condition of packaging
- Reason for return
All refunds will be processed within 4 days
Received package in a timely manner, have not opened yet
from Brooks AB on September 13, 2019
from vancouver on September 10, 2019
I still have not received the product....I almost forgot I ordered it, as it has been 3 weeks or so.
from Belleville, ON on September 10, 2019