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Serleep

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Serleep is a leading innovator in high-quality, comfortable, and affordable products. With over 500 employees across 9 departments, and 2 manufacturing facilities and distribution centers in both Canada and the United States, we are committed to continuous innovation. At Serleep, we take pride in enhancing the quality of your home life. To achieve this, we design products that are both stylish and practical, with a focus on exceptional quality. Quality remains our top priority, and our passion for innovation drives us to continuously improve your home experience. Every member of the Serleep team upholds our mission, “True to Customers,” when engaging with our clients. We listen to your needs, think from your perspective, and prioritize what matters to you. We believe we’re not just manufacturing products—we’re committed to creating a more comfortable home for you.

Shipping Charges

Free standard shipping on all orders.

Processing Time

Most items ship within 2 business days after an order is placed*. Allow additional time for shipping to your address.
*Please note: If an item you ordered becomes unavailable, you'll be notified and a full refund will be processed within 2 business days.

Shipping Area Restrictions

Shipping is not available in the following areas*:
  • Quebec
*Please note: Shipping area restrictions may vary for large items. If an item can't be shipped to your address, we'll let you know during the checkout process.

Finding a product return policy

To review a specific return policy for a product, simply select the ‘Seller Return Policy’ tab on the product page, under the product details tab.

Please note we do not accept in-store returns for Marketplace products.

Learn more about returning Marketplace products

When returning a Marketplace product please note

  • It must be unassembled and still in the original packaging
  • Return shipping costs will be paid by the seller for all cases where the product is defective, damaged, or incorrect
  • For other cases (e.g. you changed your mind), you will be responsible for this cost