Shipping costs are dependent on your order and your shipping location. Add the product to your cart to get your shipping estimate.
Please allow 2 business days from the date of order for your product to ship.**In the event that product is unavailable, you will be refunded within 48 business hours.
Large Item Scheduled Delivery (items heavier than 150lbs)
Product will be delivered inside your home for local areas and product will be delivered outside for remote areas.
Recycling of your old item(s) is not included in local delivery (not available for remote areas).
Assembly of the product is not included for local delivery (not available for remote areas).
Seller does not ship to P.O. Boxes
Returns can be made within 30 days of receiving your order.
|Bena Co.||Restocking Fees / Return Eligibility|
|Smart Security & Access||30 Days||0%||10%||20%|
Must be unassembled and still in the original packaging. All returned products must include original packaging.
Return shipping costs will be paid by the seller for all cases where the product is defective, damaged or incorrect. For other cases (e.g. you changed your mind), you will be responsible for this cost.
To request a return
Please contact the seller directly from your Order details page, and provide the following information:
- Web ID (8-digit number) & product description
- Number of items to be returned
- Date you recieved your product
- Condition of product
- Condition of packaging
- Reason for return
All refunds will be processed within 4 business days
Since the electronic dead bolt lock purchased would not fit on my door, I had to return the product for a refund. I was shocked to discover that I would only get a PARTIAL refund. Virtually all other online retailers that I deal with provide full refunds. Best Buy did not give full disclosure of such an important variance from present common practice in the online market place. I am very angry about this & in future will avoid purchasing from Best Buy. Shame on Best Buy!!
from Toronto, ON on December 13, 2019
The lock was delivered in good time and in perfect condition. My only issue was not being able to track when it would arrive. Packages are left on door steps these days and not knowIng when it will arrive is not acceptable
from Prince George, BC on December 9, 2019