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Queva™

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Queva has been revolutionizing pet care since 2020, combining advanced technology with expert knowledge to help pet owners better understand their dogs. With a dedicated team of 14 employees across Canada and the United States, we are committed to delivering high-quality products and exceptional customer service. Our Smart Dog Collar features real-time GPS tracking and AI-driven health and behavior insights, providing pet owners with valuable information at their fingertips. We work closely with certified veterinarians and industry professionals to ensure our products meet the highest standards. Discover a smarter way to care for your dog with Queva.

Shipping Charges

Free standard shipping on all orders.

Processing Time

Most items ship within 2 business days after an order is placed*. Allow additional time for shipping to your address.
*Please note: If an item you ordered becomes unavailable, you'll be notified and a full refund will be processed within 2 business days.

Shipping Area Restrictions

Shipping is not available in the following areas*:
  • British Columbia (Remote)
  • Alberta (Remote)
  • Saskatchewan (Remote)
  • Manitoba (Remote)
  • Ontario (Remote)
  • New Brunswick (Remote)
  • Nova Scotia (Remote)
  • Prince Edward Island (Remote)
  • Newfoundland and Labrador (Remote)
*Please note: Shipping area restrictions may vary for large items. If an item can't be shipped to your address, we'll let you know during the checkout process.

Finding a product return policy

To review a specific return policy for a product, simply select the ‘Seller Return Policy’ tab on the product page, under the product details tab.

Please note we do not accept in-store returns for Marketplace products.

Learn more about returning Marketplace products

When returning a Marketplace product please note

  • It must be unassembled and still in the original packaging
  • Return shipping costs will be paid by the seller for all cases where the product is defective, damaged, or incorrect
  • For other cases (e.g. you changed your mind), you will be responsible for this cost