Zwilling J.A. Henckels Canada LTD.
Seller offers free standard shipping on all orders above $99 for Ground Regular Shipments**In the event that product is unavailable, you will be refunded within 48 business hours.
Large Item Scheduled Delivery (items heavier than 150lbs)
Product will be delivered outside your home for all shipping areas.
Recycling of your old item(s) is not included with delivery.
Assembly of the delivered product is not included.
Returns can be made within 30 days of receiving your order.
|Zwilling J.A. Henckels Canada LTD.||Restocking Fees / Return Eligibility|
|Kitchen & Dining||30 Days||0%||10%||20%|
Must be unassembled and still in the original packaging. All returned products must include original packaging.
Return shipping costs will be paid by the seller for all cases where the product is defective, damaged or incorrect. For other cases (e.g. you changed your mind), you will be responsible for this cost.
To request a return
Please contact the seller directly from your Order details page, and provide the following information:
- Web ID (8-digit number) & product description
- Number of items to be returned
- Date you recieved your product
- Condition of product
- Condition of packaging
- Reason for return
All refunds will be processed within 4 Days
I put in a request for a return and still have not heard anything.
from Whitehorse, YT on March 29, 2021
Trying to get answers takes for ever and have to ask multiple times to get an answer. The most frustrating thing i ever had to deal with.
from Burlington, ON on March 12, 2021
Got it faster than expected and arrived in good shape. Everything as promised
from Ottawa, ON on March 11, 2021