AZ Wireless

Based on 8 ratings

We are based in Ottawa with 2 retail locations. We specialize in brand new and refurbished grade A unlocked cell phones, mobile repair and accessories. Highly reviewed with top quality products.

Shipping Cost

Seller offers free standard shipping on all orders over $100.

Please allow 2 business days from the date of order for your product to ship.

**In the event that product is unavailable, you will be refunded within 48 business hours.

Returns can be made within 15-30 days of receiving your order.

AZ Wireless Restocking Fees / Return Eligibility
Category Return Period Un-opened Opened/Unused Opened/Used
Cell Phones, Smartphones & Wireless Devices 15 Days 0% 0% 10%
Cell Phone Accessories 30 Days 0% 5% 20%

All returned products must include original packaging.

Return shipping costs will be paid by the seller for all cases where the product is defective, damaged or incorrect. For other cases (e.g. you changed your mind), you will be responsible for this cost.

To request a return

Please contact the seller directly from your Order details page, and provide the following information:

  • Web ID (8-digit number) & product description
  • Number of items to be returned
  • Date you recieved your product
  • Condition of product
  • Condition of packaging
  • Reason for return

All refunds will be processed within 4 Days

Seller Feedback

  • I ordered a refurbished iPhone, and then waited for weeks for a shipping notification or its arrival. The "contact seller" links on the website weren't working, so I called BestBuy. They contacted the seller on my behalf, who informed me that they couldn't provide the phone in the colour I had ordered, but offered me a different colour. In the end, it worked out, but the seller shouldn't offer what they don't have, and the website contact glitch should be fixed.


    from Toronto, ON on October 12, 2019

  • Love my iPhone 7 Plus. Arrived in great condition. Works perfectly!


    from Brampton, ON on September 19, 2019

  • It took two weeks to arrive. the charger doesn’t work now I have to buy one


    from Montréal, Q on September 19, 2019