What is Best Buy Marketplace?
Shop With Confidence
Best Buy Standards
When you’re shopping Marketplace products we don’t want it to feel far off from our Best Buy experience - that’s why all of our sellers are held to our high standards of shipping.
Most orders are shipped from the seller within 2-4 days but every seller has their own policy that may have exceptions based on location. See the seller’s policy on the product page for full details.
Free Shipping Options
Many of our sellers have free shipping options, and only charge shipping on larger items that require special delivery. See the seller’s policy on the product page for full details.
1. Check Seller Policy
Find the seller’s return policy on the product page and make sure the item can be returned and check if they charge re-stocking fees.
2. Contact Seller
To initiate a return, contact the seller through order status.
3. Ship Package
Print and attach the return merchandise authorization (RMA) from the seller and ship package.
4. Receive Refund
You should see the refund within 5-7 business days of the package being received back by the seller.
Frequently Asked Questions
I haven’t heard back from the seller about my order, what can I do?
If you don't get a response after 2 business days, you’ll see an "Escalate to Best Buy" option and the Best Buy Marketplace Support team will reach out to the seller for you.
Can I use Best Buy Gift Cards to purchase Marketplace products?
Yes! You can use any form of online payment that Best Buy currently accepts, which includes Visa, MasterCard, AMEX and Paypal.