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JP Mobiles

4.28
Average rating based on 317 reviews

Supporting Canadian customers since 2012, JP Mobiles specializes in consumer electronics including electric scooters, bikes, and robotic vacuums. We also offer fully working pre-owned devices in like-new condition at affordable prices.

If you need any assistance with your order, please contact us immediately through email, we respond to all inquiries within 24 hours.

Shipping Cost

Shipping costs are dependent on your order and your shipping location. Add the product to your cart to get your shipping estimate.

Please allow 2 business days from the date of order for your product to ship.

**In the event that product is unavailable, you will be refunded within 48 buisiness hours.

Returns can be made within 20-30 days of receiving your order.

JP Mobiles Restocking Fees / Return Eligibility
Category Return Period Un-opened Opened/Unused Opened/Used
Cell Phones 20 Days 0% 10% 20%
All other products 30 Days 0% 10% 20%

All returned products must include original packaging.

Return shipping costs will be paid by the seller for all cases where the product is defective, damaged or incorrect. For other cases (e.g. you changed your mind), you will be responsible for this cost.

Seller Exceptions

Physical or liquid damage during customer possession will VOID any return policy and/or warranty. All unlocked cell phone manufacturer warranty is processed by JP Mobiles. All original manufacture warranty terms apply the same, however JP Mobiles, rather than the manufacturer, will provide the return shipping label for all approved warranty claims.
Please do not contact the Manufacturer from warranty claims, message JP Mobile through the Order details page on bestbuy.ca for a quick response.

To request a return

Please contact the seller directly from your Order details page, and provide the following information:

  • Web ID (8-digit number) & product description
  • Number of items to be returned
  • Date you recieved your product
  • Condition of product
  • Condition of packaging
  • Reason for return

All refunds will be processed within 4 days

Seller Feedback

  • Overall seller experience is good as seller stood by their commitment. Overall communication point of view, seller communicated on time but many times with conflicting information. Why one star is less because it looks like they may not have as good buyer/seller communication tracking system. In my case, they referred me with someone else.

    by

    from Toronto, ON on February 22, 2020


  • Delivery was OK but to receive a phone with everything in Spanish, I found it to be not respectful of the Canadian market, I am also puzzle as to why the phone was already registered with Motorola in November 2019 since I bought it at the end of January. I hope I will not have problem for the warranty if something happens.

    by

    from Repentigny, QC on February 17, 2020


  • Fast shipping and item as ordered...

    by

    from Québec, QC on February 3, 2020