Shipping costs are dependent on your order and your shipping location. Add the product to your cart to get your shipping estimate.
Please allow 2 business days from the date of order for your product to ship.**In the event that product is unavailable, you will be refunded within 48 buisiness hours.
Returns can be made within 20-30 days of receiving your order.
|JP Mobiles||Restocking Fees / Return Eligibility|
|Cell Phones||20 Days||0%||10%||20%|
|All other products||30 Days||0%||10%||20%|
All returned products must include original packaging.
Return shipping costs will be paid by the seller for all cases where the product is defective, damaged or incorrect. For other cases (e.g. you changed your mind), you will be responsible for this cost.
Physical or liquid damage during customer possession will VOID any return policy and/or warranty. All unlocked cell phone manufacturer warranty is processed by JP Mobiles. All original manufacture warranty terms apply the same, however JP Mobiles, rather than the manufacturer, will provide the return shipping label for all approved warranty claims.
Please do not contact the Manufacturer from warranty claims, message JP Mobile through the Order details page on bestbuy.ca for a quick response.
To request a return
Please contact the seller directly from your Order details page, and provide the following information:
- Web ID (8-digit number) & product description
- Number of items to be returned
- Date you recieved your product
- Condition of product
- Condition of packaging
- Reason for return
All refunds will be processed within 4 days
Overall seller experience is good as seller stood by their commitment. Overall communication point of view, seller communicated on time but many times with conflicting information. Why one star is less because it looks like they may not have as good buyer/seller communication tracking system. In my case, they referred me with someone else.
from Toronto, ON on February 22, 2020
Delivery was OK but to receive a phone with everything in Spanish, I found it to be not respectful of the Canadian market, I am also puzzle as to why the phone was already registered with Motorola in November 2019 since I bought it at the end of January. I hope I will not have problem for the warranty if something happens.
from Repentigny, QC on February 17, 2020
Fast shipping and item as ordered...
from Québec, QC on February 3, 2020