Based on 116 ratings


Shipping Cost

Shipping costs are dependent on your order and your shipping location. Add the product to your cart to get your shipping estimate.

Please allow 2 business days from the date of order for your product to ship.

**In the event that product is unavailable, you will be refunded within 48 business hours.

Shipping Restrictions

Seller does not ship to P.O. Boxes

Seller does not ship to the following provinces/territories:

  • Territories
  • Newfoundland/Labrador Remote

Returns can be made within 30 days of receiving your order.

MattressDirect Restocking Fees / Return Eligibility
Category Return Period Un-opened Opened/Unused Opened/Used
Home & Furniture 30 Days 0% 0% 0%
Mattresses 30 Days 0% Not Returnable Not Returnable

All returned products must include original packaging.

Return shipping costs will be paid by the seller for all cases where the product is defective, damaged or incorrect. For other cases (e.g. you changed your mind), you will be responsible for this cost.

To request a return

Please contact the seller directly from your Order details page, and provide the following information:

  • Web ID (8-digit number) & product description
  • Number of items to be returned
  • Date you recieved your product
  • Condition of product
  • Condition of packaging
  • Reason for return

All refunds will be processed within 4 days

Seller Feedback

  • Not good, I have been waiting for a bed that i order on October 31 and still have not received it. I called they say it is there but it is not there. I told them just to order another one then they wanted to charge me for the second bed. She said it was not best buy fault but the post office is why i would have to pay again. to get another bed sent. I order it early so it would get here before my daughters birthday guess that wont be happening thanks best buy....people nice to deal with


    from saint john on November 14, 2019

  • I’m not happy with this product. It looks very cheap unlike the picture that was advertised. How would I return this product? Ps. I also did not get any invoice.


    from North Vancouver, BC on November 12, 2019

  • Great way to shop, quick and easy , will do it again.


    from Sydney, NS on October 30, 2019