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MattressDirect

3.59
Average rating based on 182 reviews

MATTRESS AND FURNITURE

Shipping Cost

Shipping costs are dependent on your order and your shipping location. Add the product to your cart to get your shipping estimate.

Please allow 2 business days from the date of order for your product to ship.

**In the event that product is unavailable, you will be refunded within 48 business hours.

Shipping Restrictions

Seller does not ship to P.O. Boxes

Seller does not ship to the following provinces/territories:

  • Territories
  • Newfoundland/Labrador Remote

Returns can be made within 30 days of receiving your order..

MattressDirect Restocking Fees / Return Eligibility
Category Return Period Un-opened Opened/Unused Opened/Used
Cleaning & Home Comfort (Vacuums, Air Purifiers, Humidifiers, etc.), Portable Audio, Cell Phone Accessories, Computer Accessories, Sports & Recreation, Toys, Games & Collectibles 30 Days 0% 5% 20%
Headphones and Earphones (all types) 30 Days 0% 5% Not Returnable
Personal Care, Fitness Equipment & Accessories, Jewelry (excluding Earrings), Bedding & Bath, Mattresses 30 Days 0% Not Returnable Not Returnable
Luggage & Bags, Watches , Home Office Furniture, Smart Lighting Control, Smartwatches, Activity & Fitness Trackers 30 Days 0% 10% 20%
Furniture & Décor 30 Days 0% 0% Not Returnable
Kitchen & Dining, Outdoor Living 30 Days 0% 0% 20%

All returned products must include original packaging.

Return shipping costs will be paid by the seller for all cases where the product is defective, damaged or incorrect. For other cases (e.g. you changed your mind), you will be responsible for this cost.

To request a return

Please contact the seller directly from your Order details page, and provide the following information:

  • Web ID (8-digit number) & product description
  • Number of items to be returned
  • Date you received your product
  • Condition of product
  • Condition of packaging
  • Reason for return

All refunds will be processed within 4 Business Days.

Seller Feedback

  • Item was as described and shipping was fast!

    by

    from Montréal, QC on March 11, 2020


  • Paid top dollar for shipping and took a week before I received it and only after I sent an email to Best Buy. Not happy at all as it held me up for a week to complete my renos. Beware of Mattress Direct.

    by

    from Sarnia, ON on March 9, 2020


  • my order was here on time ,and was just as advertised , I thanks Best buy & Mattress Direct for being honest about there products....and getting my chair to me in 4 days .

    by

    from Winnipeg, MB on March 8, 2020