Eastporters Audio Video
Seller offers free standard shipping to all major cities, for remote area check the shipping at checkout page.
Please allow 3 business days from the date of order for your product to ship.**In the event that product is unavailable, you will be refunded within 48 business hours.
Large Item Scheduled Delivery (items heavier than 150lbs)
After you've completed your purchase you'll receive an Order Received email to confirm your order. A shipping confirmation is provided once the seller has shipped your order to their chosen delivery service. When the local delivery company receives the order, they will contact you to schedule a delivery date and 4-hour window time.
Please note: For rural areas, large item scheduled delivery is curbside only. It does not include carry-in service, removal of packaging, or light assembly.
For eligible areas, large item scheduled delivery includes:
- Carry-in service to a room of your choice. Apartments will require a working elevator.
- Removal of packaging
- Light assembly (limited to 60 minutes in your home)
Seller does not ship to P.O. Boxes
Seller does not ship to the following provinces/territories:
- Northwest Territories
Returns can be made within 30 days of receiving your order.
|Eastporters Audio Video||Restocking Fees / Return Eligibility|
|Home Theatre & Audio||30 Days||0%||10%||15%|
|Headphones and Earphones (all types)||30 Days||0%||Not Returnable||Not Returnable|
|Furniture & Décor||30 Days||0%||10%||Not Returnable|
|Cameras & Camcorders (excluding Full-Frame Cameras)||30 Days||0%||10%||15%|
Must be unassembled and still in the original packaging.All returned products must include original packaging.
Return shipping costs will be paid by the seller for all cases where the product is defective, damaged or incorrect. For other cases (e.g. you changed your mind), you will be responsible for this cost.
To request a return
Please contact the seller directly from your Order details page, and provide the following information:
- Web ID (8-digit number) & product description
- Number of items to be returned
- Date you recieved your product
- Condition of product
- Condition of packaging
- Reason for return
All refunds will be processed within 4 days
Easily the best company I have dealt with in years. Their customer service was amazing and without delay. They would be my first go to for any future purchases. It's been a long time since I have been so impressed with a company's customer service.
from Ancaster, ON on April 21, 2020
Great service, great product AAA+++
from Ottawa, ON on March 19, 2020
Excellent service. Received phone call regarding delivery and answered any questions I had. Received product on time.
from Wood Buffalo, AB on March 15, 2020