Eastporters Audio Video
Seller Shipping Policy
Seller offers free standard shipping to all major cities, for remote area check the shipping at checkout page.
Please allow 3 business days from the date of order for your product to ship.**In the event that product is unavailable, you will be refunded within 48 business hours.
Large Item Scheduled Delivery (items heavier than 150lbs)
After you've completed your purchase you'll receive an Order Received email to confirm your order. A shipping confirmation is provided once the seller has shipped your order to their chosen delivery service. When the local delivery company receives the order, they will contact you to schedule a delivery date and 4-hour window time.
Please note: For rural areas, large item scheduled delivery is curbside only. It does not include carry-in service, removal of packaging, or light assembly.
For eligible areas, large item scheduled delivery includes:
- Carry-in service to a room of your choice. Apartments will require a working elevator.
- Removal of packaging
- Light assembly (limited to 60 minutes in your home)
Seller does not ship to P.O. Boxes
Seller does not ship to the following provinces/territories:
- Northwest Territories
Seller Return Policy
Returns can be made within 30 days of receiving your order.
|Eastporters Audio Video||Restocking Fees / Return Eligibility|
|Home Theatre & Audio||30 Days||0%||10%||15%|
|Headphones and Earphones (all types)||30 Days||0%||Not Returnable||Not Returnable|
|Furniture & Décor||30 Days||0%||10%||Not Returnable|
|Cameras & Camcorders (excluding Full-Frame Cameras)||30 Days||0%||10%||15%|
Must be unassembled and still in the original packaging.All returned products must include original packaging.
Return shipping costs will be paid by the seller for all cases where the product is defective, damaged or incorrect. For other cases (e.g. you changed your mind), you will be responsible for this cost.
To request a return
Please contact the seller directly from your Order details page, and provide the following information:
- Web ID (8-digit number) & product description
- Number of items to be returned
- Date you recieved your product
- Condition of product
- Condition of packaging
- Reason for return
All refunds will be processed within 4 days
Overall, the quality of the products that I ordered was excellent with fast shipping. Products were received on time and the customer service was outstanding, they would call or email back quickly. I'd had issues with many retails but so far I am very happy with this company. Would buy from them again.
from Thornhill, ON on August 8, 2019
Great experience, definitely worth it. A++
from Calgary, AB on August 2, 2019
The product was awsome also the shipping time wasn’t bad either, also tried to contact them regarding another product and the they were very helpful.I would definitely buy from this seller again.
from Mississauga on August 2, 2019