Based on 160 ratings


Shipping Cost

Shipping costs are dependent on your order and your shipping location. Add the product to your cart to get your shipping estimate.

Please allow 3 business days from the date of order for your product to ship.

**In the event that product is unavailable, you will be refunded within 48 business hours.

Shipping Restrictions

Seller does not ship to P.O. Boxes

Returns can be made within 14-30 days of receiving your order.

TVOUTLET Restocking Fees / Return Eligibility
Category Return Period Un-opened Opened/Unused Opened/Used
Laptops, Desktops, Tablets, Monitors & Printers 30 Days 0% 10% 15%
Headphones, Blank Media, Computer Components, Portable Storage, Batteries, Office Supplies, Ink & Toner 30 Days 0% Not Returnable Not Returnable
All other Home Theatre & Computing products 30 Days 0% 10% 15%

All returned products must include original packaging.

Return shipping costs will be paid by the seller for all cases where the product is defective, damaged or incorrect. For other cases (e.g. you changed your mind), you will be responsible for this cost.

To request a return

Please contact the seller directly from your Order details page, and provide the following information:

  • Web ID (8-digit number) & product description
  • Number of items to be returned
  • Date you recieved your product
  • Condition of product
  • Condition of packaging
  • Reason for return

All refunds will be processed within 3 days

Seller Feedback

  • I will NEVER buy online with Best Buy again. My boss said it was not compatible with my work app we use. I contacted the seller it was TVOUTLET. They informed me there was a 15% restocking fee, I needed to pay the shipping fee and a fee to get an address label. They would then access the condition of the laptop when it arrived despite not even opening it and they sent it by ground. I received days later an email saying they would wave the restocking fee and sent a shipping label .


    from Peterborough, ON on February 19, 2020

  • Overall condition is very good. Except the back cover is badly scratched and missing 3 screws.


    from Toronto, ON on February 18, 2020

  • TV Outlet did an exceptional job sending my purchase. It arrived securely wrapped in good condition and on time. It travelled from B.C to Ontario without damage and works perfectly. I was kept informed throughout the transaction with e-mails and tracking.


    from Amherstburg, ON on February 15, 2020