Canada Online Store
Shipping Charges
Free standard shipping may be available on orders over a minimum amount (before taxes, fees, and promo codes). Shipping charges may vary based on item size and your shipping address.
Want a shipping charge estimate? Simply add an item to your cart, then access the cart and enter your postal code in the shipping estimate section.
Processing Time
Most items ship within 2 business days after an order is placed*. Allow additional time for shipping to your address.
*Please note: If an item you ordered becomes unavailable, you'll be notified and a full refund will be processed within 2 business days.
Shipping Area Restrictions
Shipping is not available in the following areas*:
- No restrictions in Canada
*Please note: Shipping area restrictions may vary for large items. If an item can't be shipped to your address, we'll let you know during the checkout process.
| Restocking Fees / Return Eligibility | |||
|---|---|---|---|
| Category | Return Period | Un-opened | Opened |
| Headphones and Earphones (all types) | 30 Days | 0% | Not Returnable |
| Portable Audio | 30 Days | 0% | 15% |
| Cell Phones, Smartphones & Wireless Devices | 30 Days | 0% | 15% |
| Cell Phone Accessories | 30 Days | 0% | 15% |
| Computer Accessories | 30 Days | 0% | 15% |
| Home Phones & Office Communication | 30 Days | 0% | 15% |
| Media, Cable & Streaming Devices | 30 Days | 0% | 15% |
All returned products must include original packaging.
Return shipping costs will be paid by the seller for all cases where the product is defective, damaged or incorrect. For other cases (e.g. you changed your mind), you will be responsible for this cost.Shipping cost/charge are not refundable for any buyers remorse returns (you changed your mind/ordered wrong product/doesn't want or need product). A restocking fee for buyers remorse returns may apply depending on the condition of the returned product (for details see chart above).
To request a return
Please contact the seller directly from your Order details page, and provide the following information:
- Web ID (8-digit number) & product description
- Number of items to be returned
- Date you received your product
- Condition of product
- Condition of packaging
- Reason for return
All refunds will be processed within 4 Business Days.