JohnnyB Jewelry


FASHION/FINE JEWELRY ORDERS: All orders ship from our warehouse in Langley, BC. Orders usually ship within two business days. All order purchases from JohnnyB Jewelry will be packed in our luxury jewelry boxes, ready to be gifted. TRACKING: All shipped orders will have tracking numbers provided. GIFTS/PERSONALIZATION: If you would like us to write a personalized message for your order, please contact us at SOLD OUT/PROMOTION SALE: If products are sold out during a promotion sale, and you would like to purchase when they are back in stock, please contact us at and let us know what you wish to purchase. We will honour the promotional sale price when it is back in stock so you won’t miss out on the sale price deal. PRICE/QUALITY: We believe that price and quality are important to our customers and ourselves. We want our customers to love our brand of jewelry products. We put ourselves in our customers’ place, and if we love it and the price is reasonable, then we are sure we are doing the right thing. We want to offer our customers high-quality jewelry with reasonable prices and of course some sale prices during our promotion. RETURNS: We accept returns within 30 days of delivery if the products are unused/unworn. However, for hygienic reasons, we do not accept returns on earrings. WARRANTY: JohnnyB Jewelry products have a 30-day warranty on manufacturer defects. We take pride in our products and we want to ensure that you are taken care of. JOHNNYB JEWELRY BRAND: We sell across the USA, Canada and Australia. JEWELRY CARE: Here are some simple tips to keep your jewelry looking bright, shiny, and in good condition: -Wipe the jewelry after use with the soft cotton cloth provided. -Never spray perfume/cologne directly on jewelry. -Avoid using hair spray while wearing jewelry. -Remove jewelry before applying lotion or sun block. -Never shower or swim wearing the jewelry and generally avoid any contact with water. -Never wear your jewelry in the pool, spa, hot tub or sauna. (Please be very careful, as chlorine used in swimming pools will permanently damage jewelry.) -Avoid sleeping with your jewelry on.

Shipping Charges
Free standard shipping may be available on orders over a minimum amount (before taxes, fees, and promo codes). Shipping charges may vary based on item size and your shipping address. Want a shipping charge estimate? Simply add an item to your cart, then access the cart and enter your postal code in the shipping estimate section.
Processing Time
Most items ship within 2 business days after an order is placed*. Allow additional time for shipping to your address.
*Please note: If an item you ordered becomes unavailable, you'll be notified and a full refund will be processed within 2 business days.
Shipping Area Restrictions
Shipping is not available in the following areas*:
  • Quebec
*Please note: Shipping area restrictions may vary for large items. If an item can't be shipped to your address, we'll let you know during the checkout process.
Finding a product return policy

To review a specific return policy for a product, simply select the ‘Seller Return Policy’ tab on the product page, under the product details tab.

Please note we do not accept in-store returns for Marketplace products.

Learn more about returning Marketplace products
When returning a Marketplace product please note
  • It must be unassembled and still in the original packaging
  • Return shipping costs will be paid by the seller for all cases where the product is defective, damaged, or incorrect
  • For other cases (e.g. you changed your mind), you will be responsible for this cost