JohnnyB Jewelry

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FASHION/FINE JEWELRY ORDERS: All orders ship from our warehouse in Langley, BC. Orders usually ship within two business days. All order purchases from JohnnyB Jewelry will be packed in our luxury jewelry boxes, ready to be gifted. TRACKING: All shipped orders will have tracking numbers provided. GIFTS/PERSONALIZATION: If you would like us to write a personalized message for your order, please contact us at bestbuy@johnnybjewelry.com. SOLD OUT/PROMOTION SALE: If products are sold out during a promotion sale, and you would like to purchase when they are back in stock, please contact us at bestbuy@johnnybjewelry.com and let us know what you wish to purchase. We will honour the promotional sale price when it is back in stock so you won’t miss out on the sale price deal. PRICE/QUALITY: We believe that price and quality are important to our customers and ourselves. We want our customers to love our brand of jewelry products. We put ourselves in our customers’ place, and if we love it and the price is reasonable, then we are sure we are doing the right thing. We want to offer our customers high-quality jewelry with reasonable prices and of course some sale prices during our promotion. RETURNS: We accept returns within 30 days of delivery if the products are unused/unworn. However, for hygienic reasons, we do not accept returns on earrings. WARRANTY: JohnnyB Jewelry products have a 30-day warranty on manufacturer defects. We take pride in our products and we want to ensure that you are taken care of. JOHNNYB JEWELRY BRAND: We sell across the USA, Canada and Australia. JEWELRY CARE: Here are some simple tips to keep your jewelry looking bright, shiny, and in good condition: -Wipe the jewelry after use with the soft cotton cloth provided. -Never spray perfume/cologne directly on jewelry. -Avoid using hair spray while wearing jewelry. -Remove jewelry before applying lotion or sun block. -Never shower or swim wearing the jewelry and generally avoid any contact with water. -Never wear your jewelry in the pool, spa, hot tub or sauna. (Please be very careful, as chlorine used in swimming pools will permanently damage jewelry.) -Avoid sleeping with your jewelry on.

Shipping Cost

Seller offers free standard shipping on all orders above $50 for Ground Regular Shipments

Seller offers free shipping on all orders above $100 for Ground Express Shipments

**In the event that product is unavailable, you will be refunded within 48 business hours.

Shipping Restrictions

Seller does not ship to P.O. Boxes

Seller does not ship to the following provinces/territories:

  • Quebec Local
  • Quebec Remote

Returns can be made within 30 days of receiving your order.

JohnnyB Jewelry Restocking Fees / Return Eligibility
Category Return Period Un-opened Opened/Unused Opened/Used
Earrings 30 Days 0% Not Returnable Not Returnable
Jewelry (excluding Earrings) 30 Days 0% 0% 0%

All returned products must include original packaging.

Return shipping costs will be paid by the seller for all cases where the product is defective, damaged or incorrect. For other cases (e.g. you changed your mind), you will be responsible for this cost.

To request a return

Please contact the seller directly from your Order details page, and provide the following information:

  • Web ID (8-digit number) & product description
  • Number of items to be returned
  • Date you received your product
  • Condition of product
  • Condition of packaging
  • Reason for return

All refunds will be processed within 4 Business Days.