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MS Tech

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STORE POLICY & SHIPPING INFORMATION Welcome to our store! In addition to standard tracked packages, we also offer shipping for small items using Canada Post Lettermail. This means: Stamped, no tracking – Your package will arrive like regular mail, without a tracking number. Delivery times may vary – While most orders arrive within the estimated timeframe, occasional postal delays are beyond our control. 🔹 Important: If you prefer a different shipping method (with tracking), please contact us before placing your order so we can arrange an alternative for you. 🔹 Report of "Item Not Received": If you claim that your order was not received, we will conduct an investigation. Any fraudulent reports will be reported to the platform, local authorities, and relevant legal departments. By placing an order, you agree to our shipping policy. Thank you for understanding!

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Shipping Charges

Free standard shipping may be available on orders over a minimum amount (before taxes, fees, and promo codes). Shipping charges may vary based on item size and your shipping address. Want a shipping charge estimate? Simply add an item to your cart, then access the cart and enter your postal code in the shipping estimate section.

Processing Time

Most items ship within 2 business days after an order is placed*. Allow additional time for shipping to your address.
*Please note: If an item you ordered becomes unavailable, you'll be notified and a full refund will be processed within 2 business days.

Shipping Area Restrictions

Shipping is not available in the following areas*:
  • No restrictions in Canada
*Please note: Shipping area restrictions may vary for large items. If an item can't be shipped to your address, we'll let you know during the checkout process.

Finding a product return policy

To review a specific return policy for a product, simply select the ‘Seller Return Policy’ tab on the product page, under the product details tab.

Please note we do not accept in-store returns for Marketplace products.

Learn more about returning Marketplace products

When returning a Marketplace product please note

  • It must be unassembled and still in the original packaging
  • Return shipping costs will be paid by the seller for all cases where the product is defective, damaged, or incorrect
  • For other cases (e.g. you changed your mind), you will be responsible for this cost