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Axion Core

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Welcome to Axion Core—a Canadian retailer offering great value across everyday essentials and technology, including computers, gaming gear, audio, cameras, smart home devices, kitchen and home appliances, and fitness equipment.

We carry Brand New (factory-sealed), Open Box, and Refurbished (Excellent) products. Every Open Box and Refurbished item is thoroughly inspected and functionally tested by our team before shipping so you can shop with complete confidence.

FAST & RELIABLE SHIPPING:

  • Quick Dispatch: Orders are carefully packed and shipped within 1 to 2 business days (Monday–Friday, excluding Canadian holidays).
  • Tracked Canadian Delivery: All orders ship via reliable, tracked carriers across Canada, with tracking details uploaded directly to your Best Buy account as soon as your parcel leaves our warehouse.
  • Shipping Address Accuracy: Please double-check your full delivery address (including apartment or unit numbers) at checkout. Parcels returned due to an incomplete address, failed delivery attempts, or refusal will have actual round-trip carrier shipping costs deducted from the refund.
EASY RETURNS & BUYER PROTECTION:
  • 30-Day Return Window: Need to make a return? Simply submit a return request through your Best Buy account within 30 days of delivery for an RMA before sending anything back.
  • Change-of-Mind Returns: For non-defective returns or accidental orders, buyers cover tracked return shipping, and any original outbound shipping charges are non-refundable.
  • Condition & Serial Number Verification: Please return items in their original packaging with all included manuals, cables, and accessories. To protect all shoppers, we record every item's unique Serial Number (SN), IMEI, or MAC address prior to dispatch. Returns with mismatched serial numbers, missing parts, or signs of physical/liquid damage cannot be accepted or may be subject to a diminished-value deduction of up to 50%.
  • Device Accounts & Locks: Please sign out of all accounts (Apple ID, Google, Samsung) and remove any passcodes before returning a device, as locked units cannot be refunded.
  • Damaged or Defective on Arrival (DOA): If your order arrives damaged in transit or defective out of the box, reach out within 48 hours of delivery with clear photos and we will provide a prepaid return label and make it right right away.

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Shipping Charges

Free standard shipping may be available on orders over a minimum amount (before taxes, fees, and promo codes). Shipping charges may vary based on item size and your shipping address. Want a shipping charge estimate? Simply add an item to your cart, then access the cart and enter your postal code in the shipping estimate section.

Processing Time

Most items ship within 2 business days after an order is placed*. Allow additional time for shipping to your address.
*Please note: If an item you ordered becomes unavailable, you'll be notified and a full refund will be processed within 2 business days.

Shipping Area Restrictions

Shipping is not available in the following areas*:
  • No restrictions in Canada
*Please note: Shipping area restrictions may vary for large items. If an item can't be shipped to your address, we'll let you know during the checkout process.

Finding a product return policy

To review a specific return policy for a product, simply select the ‘Seller Return Policy’ tab on the product page, under the product details tab.

Please note we do not accept in-store returns for Marketplace products.

Learn more about returning Marketplace products

When returning a Marketplace product please note

  • It must be unassembled and still in the original packaging
  • Return shipping costs will be paid by the seller for all cases where the product is defective, damaged, or incorrect
  • For other cases (e.g. you changed your mind), you will be responsible for this cost