Sense-U

4.0 (9)

Sense-U Official Store

Shipping Cost

Seller offers free standard shipping on all orders for Ground Regular Shipments.

**In the event that product is unavailable, you will be refunded within 48 business hours.

Large Item Scheduled Delivery (items heavier than 150lbs)

Delivery Method

Product will be delivered outside your home for all shipping areas.
Recycling of your old item(s) is not included with delivery.
Assembly of the delivered product is not included.

Returns can be made within 30 days of receiving your order.

Sense-U Restocking Fees / Return Eligibility
Category Return Period Un-opened Opened/Unused Opened/Used
Baby, Juvenile & Maternity Products 30 Days 0% 0% 0%
Beauty, Grooming & Personal Products 30 Days 0% 0% 0%
Child Safety (Gates, Car Seats, etc.) 30 Days 0% 0% 0%
Personal Care 30 Days 0% 0% 0%
Smart Audio & Video 30 Days 0% 0% 0%
Smart Controls 30 Days 0% 0% 0%
Smart Energy & Water Management 30 Days 0% 0% 0%
Smart Lighting Control 30 Days 0% 0% 0%
Smart Monitoring & Sensors 30 Days 0% 0% 0%
Smart Security & Access 30 Days 0% 0% 0%
Smartwatches 30 Days 0% 0% 0%
Activity & Fitness Trackers 30 Days 0% 0% 0%
Tracking Devices 30 Days 0% 0% 0%

Must be unassembled and still in the original packaging. All returned products must include original packaging.

Return shipping costs will be paid by the seller for all cases where the product is defective, damaged or incorrect. For other cases (e.g. you changed your mind), you will be responsible for this cost.

To request a return

Please contact the seller directly from your Order details page, and provide the following information:

  • Web ID (8-digit number) & product description
  • Number of items to be returned
  • Date you received your product
  • Condition of product
  • Condition of packaging
  • Reason for return

All refunds will be processed within 2 Business Days.