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Cancelling or Editing an Order

We want to get items to you as quickly as possible, so there’s a limited window to cancel or edit your order.

Cancelling an online order

If you are still within the cancellation window, there will be a "Cancel Order" button on your order details page. 

To see if you can still cancel your order:

  1. Find your order
  2. On the order details page, look for the "Cancel Order" button 

If the button is there, you can cancel your order and you will not be charged. 

If the button isn’t there, it’s too late to cancel. You can still return your order after you receive it.

Cancelling a Quick and Easy Store Pickup order

If you have not received a confirmation email that your order is available, you can go to the order status page provided in your reservation received email and cancel your order online.

If your order has been confirmed and you don’t pick up your order within 3 days, it will automatically be cancelled. Your method of payment will not be charged.

Cancelling a Reserve and Pick Up order

To cancel a Reserve and Pick Up order, just call the store you reserved it at and they’ll take care of it. If you haven’t picked up your order within 24 hours, we’ll automatically cancel your order.

Editing an order

If we haven’t started working on your order yet, you may be able to edit your payment method. To add or remove items from your order, please cancel your order and place another one with the items you want.

Editing your payment method

To edit or update a payment method:

  1. Find your order.
  2. On the order details page, select the “Edit Payment” link in the Payment Method section.
  3. To pay with another credit card, select one from your saved cards or add a new card. To update a billing address or expiry date for a card, please add a new card.

Still looking for an answer?


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Call 1-866-237-8289


Please note: our response time is 5 to 7 business days right now.
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