Accessibility Policy

At Best Buy, we believe all of our customers should be able to easily shop in-store or online, use our mobile apps, and access all our websites and digital offerings. We strive to create an inclusive, barrier-free environment for customers with disabilities and do so through the steps described in the Accessibility Policy below.

This accessibility policy and plan outlines the policies and actions that Best Buy Canada Ltd. (“Best Buy”) has and will put in place to improve opportunities for people with disabilities and meet accessibility requirements under the Accessibility for Ontarians with Disabilities Act, the Accessibility for Manitobans Act, An Act Respecting Accessibility in Nova Scotia, and any other similar and applicable legislation or laws.

This policy applies to all Best Buy employees.

Our commitment

Best Buy is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in diversity, inclusion, integration, and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and in a way that respects their dignity, independence, and rights to equal opportunity and access.


Best Buy provides training to employees, volunteers, and other staff members on accessibility laws and provincial Human Rights legislation related to people with disabilities. We’ll provide training in a way that best suits the duties of employees, volunteers, and other staff members and include both online modules and in-person training.

Best Buy has and continues to deliver training on the applicable provincial legislation to employees and leaders across the country. We provide training in a variety of ways and keep a record of training dates and participant names.


Best Buy will continue to consider what accessibility features can be built into our kiosks to meet the needs, preferences, and abilities of the widest range of customers when designing, procuring, and acquiring self-service kiosks. These kiosks currently consist of our vending machine-style kiosks in airports across the country.

Our team members have been trained on the applicable legislation, including the Integrated Accessibility Standards Regulation, and consider the needs of people with disabilities when designing, procuring, or acquiring self-service kiosks.

Information and communication

Best Buy is committed to meeting the communication needs of people with disabilities.

We are actively working to ensure that our websites and content conform to the Web Content Accessibility Guidelines (WCAG) 2.0 Level A and Level AA standards, where our technology permits.

Best Buy welcomes and responds promptly, using a format that meets the individual’s communication needs, to feedback we receive on the accessibility of our goods and services. We train our managers, supervisors, and human resources on the need to accommodate requests for accessible formats and communication support, and our policies describe how customers and employees can make these requests.

Best Buy is also committed to making information about our goods, services, and facilities accessible upon request. We train our employees to consult with and act promptly when accessible formats or communication supports are requested by a person with a disability. Employees are also trained to identify who is responsible for providing the accessible format and how they can be obtained.

Assistive devices, support persons, and service animals

Best Buy accommodates the use of assistive devices, support persons, and service animals when individuals are accessing our stores, offices, and warehouses.

We will ensure that appropriate space is provided for the use of assistive devices and support persons.

Service animals are treated as working animals and will be welcomed in our stores. When it is not easy to identify if an animal is a service animal, our employees may ask if the animal has been trained to help a person with a disability-related need but will not inquire about the nature of the disability.

Temporary disruption to existing accessibility features

In the event of a planned or unexpected disruption of services or facilities that could affect access for our customers or employees, Best Buy will promptly post notices and, when possible, announce the disruption. A clearly posted notice or announcement will include information about the reason for the disruption, its anticipated length of time, and a description of other ways to access our services or facilities, if available. If requested, we’ll work with our customers and employees to find other ways to provide services.


Best Buy is committed to fair and accessible employment practices.

We accommodate people with disabilities during the recruitment, assessment, and hiring process by: 

  • Informing candidates directly or in writing that we will accommodate disabilities during the selection process.
  • Consulting with job applicants who request accommodation and making adjustments that best suit their needs.
  • Notifying successful applicants of our policies for accommodating employees with disabilities by speaking with them about our policies and procedures and providing additional information upon request.
  • Training leaders, managers, supervisors, human resources, and any others responsible for the accommodation and return-to-work policies.
  • Informing employees about our accommodation and return-to-work policies by posting them on internal websites and having leaders discuss them at team meetings.
  • Developing individual accommodation plans and return-to-work plans for employees that have been absent due to a disability.

Best Buy ensures the accessibility needs of employees with disabilities are considered in our performance management, career development, and redeployment processes. We do this by:

  • Identifying and reviewing processes and policies to assess and improve employee performance, productivity, and effectiveness.
  • Identifying and reviewing processes and policies for promoting and transferring employees, including who is responsible for implementing career development processes.
  • Identifying and reviewing current processes and policies for reassigning or transferring employees as an alternative to layoff during restructuring, including who is responsible for redeployment processes.
  • Ensuring individual employee accommodation plans and accessibility options are considered in performance management, career development, and redeployment processes.
  • Training leaders, managers, supervisors, human resources, and any others with responsibility for performance management, career development, and redeployment on the policies.

Best Buy ensures that all the information employees need to do their job, or which is generally available in the workplace, is available in accessible formats and with communication supports upon request. We do this by:

  • Identifying and reviewing sources of information generally available to employees, such as intranet and other websites, document management systems, posters and notices, in-person meetings, and other resource materials.
  • Developing and implementing processes to consult with and act promptly when information is requested by an employee with a disability in an accessible format or with communication supports, including identifying who is responsible for providing the accessible format or communication support and how the accessible format can be obtained.
  • Notifying employees about how they can request accessible formats or communication supports.

Best Buy takes the following steps to identify, prevent, and remove other accessibility barriers:

  • We seek feedback from employees and customers about barriers to accessibility in our stores, workplaces, and on our websites.
  • We consider ways to ensure that we communicate any complaints received about accessibility to the legal team to ensure barriers are identified and possible steps to prevent/remove barriers are considered.

Other helpful information

Still looking for an answer?

If you have further questions about this policy, please call Best Buy’s Employee Relations department at 1-604-435-8223.

Employees can also contact their leader, manager, human resources leaders, or the Open & Honest Ethics Line.

Created: December 2013

Updated: December 2022