MyWallet and Vouchers

Vouchers are one of the perks of having a free My Best Buy account and one of the ways we help you save more on the tech you want.

Vouchers are automatically added to MyWallet and can be used towards the purchase of eligible products for a limited time.

Already have an account? Review your Marketing Preferences and make sure you’re opted in to receive promotional emails. This way we'll be able to notify you when a new voucher lands in your account.

New to My Best Buy? When you create your account, be sure to opt in to receive promotional emails so you never miss when a voucher lands in your account.

You can find all of your current vouchers directly in your account. Once you sign in, you’ll find your vouchers on your account dashboard, and in the MyExtras and MyWallet sections.

You may have multiple vouchers in your MyWallet, but each one can only be used on certain products.

To find out which products are eligible for each voucher:

1. Go to your account dashboard
2. Find the voucher in the MyWallet section
3. Click “View Details”
4. Click “Shop Now”

From there you'll be taken to a page with all of the eligible products for that specific voucher.

If you're shopping in store, you can access your vouchers by signing into your account on your mobile device. If you’re having trouble finding the eligible products in store, just show a Blue Shirt your voucher and they’ll help you find the right products.

Using your voucher is easy, whether you're shopping online or at a Best Buy store.

Redeem online: When an eligible product is in your cart, your voucher will appear automatically in the checkout under the MyWallet section. Just click on Apply to use your voucher towards your order.

Redeem in store: Access your voucher by signing into your account on your mobile device. Bring the eligible product to the checkout and show the Blue Shirt the voucher on your phone. The Blue Shirt will scan the voucher barcode and the amount will be applied towards your purchase.

Vouchers can only be used towards items sold and shipped by Best Buy Canada and does not apply to items sold and shipped by Marketplace sellers, including Best Buy Business. Vouchers also do not apply to items sold by marketplace vendors on competitor sites.

Can I use vouchers on products that are already on sale?

Yes, you can use a voucher on any eligible product, even if it's already on sale or included in another promotion.

What happens if I return a purchase made with a voucher?

Items purchased with a voucher can be returned according to our Returns and Exchanges Policy. If you return an item purchased with a voucher, the value of the voucher will not be refunded and the voucher will not be reissued to your account.

How many times can I redeem a Voucher?

A voucher can only be redeemed once by the account holder.

Can I use a voucher on products sold by Marketplace sellers?

No, vouchers can only be used on eligible products that are sold and shipped by Best Buy.

What happens if only some of my Voucher is used for a purchase?

A voucher can only be used once, and any unused value cannot be used towards another purchase and is not redeemable for cash.

Can I give my voucher to someone else?

No, vouchers are non-transferable and can only be used by the account holder who received them in their My Best Buy account.

Can I use a voucher if I’m also using a promo code or gift card?

Yes, vouchers can be used even if you’re using a promo codes and/or gift card to pay for your order. You can apply your voucher at checkout, and add the promo code and/or gift card PIN separately.

Can I apply a voucher to services like scheduled delivery or installation?

No, vouchers can only be applied to an eligible product and cannot be used towards services, delivery, installation, taxes, or other fees.

Can I use my voucher with Best Buy Financing?

No, vouchers cannot be used when paying with Best Buy Financing.

Can I use multiple vouchers in the same transaction?

You cannot apply two separate vouchers to the same product. But if you have multiple vouchers in your account, each of those vouchers can be applied to an eligible product in the same transaction. Just apply each voucher during checkout and the amounts will automatically be applied to your order.

What happens if my order is cancelled?

If your order is cancelled after you've used a voucher, you'll receive a refund for any amount you paid. The value of the voucher will not be refunded, and the voucher will not be reissued to your account.

What's the difference between a Voucher and an Exclusive Offer?

Vouchers and Exclusive Offers are both designed to bring extra savings to My Best Buy account holders.

A Voucher is a limited-time credit that can be used towards the purchase of an eligible product. You'll receive vouchers directly in your account. After you add an eligible product to your cart, simply apply the voucher during checkout and the voucher amount will be deducted from your order.

An Exclusive Offer is a limited-time discount or promotion on specific products that can only be seen and applied when you're signed into your account. When you're signed in, the discount is automatically applied when you add an eligible Exclusive Offer item to your cart.

To see all your active vouchers and current Exclusive Offers, sign in and access them directly from your account dashboard.

What if the product I want to buy with my Voucher or an Exclusive Offer is out of stock?

If an eligible product is out of stock, you can only use the Voucher or Exclusive Offer if the product becomes available again before the offer expires. Once a Voucher or Exclusive Offer expires, it can no longer be applied, even if the product is restocked later.

Is there a cost to My Best Buy or MyExtras?

No, it's completely free to have a My Best Buy account.

Valid on select products sold and shipped by Best Buy. Excludes products sold by third-party vendors. Voucher expires at 11:59 PM PT on the date of expiry. Transaction subtotal must be greater or equal to the Voucher value. Not redeemable for cash. Terms & Conditions apply.

Read the My Best Buy Terms for full terms and conditions.