Purchasing a New Phone at Best Buy
Best Buy offers the best choice of mobile devices on the widest selection of networks in Canada. We have dedicated Best Buy Mobile stores that deal specifically with all your mobile needs; from finding the right phone and accessories to linking up with the right provider. You'll also find a Best Buy Mobile department inside every Best Buy store, where we'll be ready to help you find your perfect device.
Use our store locator to find a Best Buy store near you.
Purchasing a phone with a plan
You can shop for a new plan online or visit us in store, but new plan activations can only be completed in store with the help of one of our Mobile Advisors.
If you're shopping on BestBuy.ca, you can start your store visit by sharing a few details with us to speed up your in-store experience. Learn more about that process here.
When you're ready to head to a store, bring two pieces of government-issued photo ID and visit the Mobile department. One of our Mobile Advisors will be happy to assist you.
Keep in mind that our cell phone promotions change often, and phone prices and offers are subject to change overnight without notice. To ensure you receive the price, promotion, or offer displayed, activations must be completed in-store on the same day you see the offer.
What to expect when you sit down with a Mobile Advisor
Our Mobile Advisors are there for you every step of the way. You'll discuss the things that matter to you, whether it's phone model, budget, or what's included with plans across different carriers. Once you decide on the phone and plan that's right for you, a Mobile Advisor will help you get set up with a new activation.
To make sure you walk out of our store with your phone ready to go, a Mobile Advisor will also help you set up features on your new phone, insert the SIM card, verify you have active service, and answer any questions you may have.
When setting up a new phone or plan, you should set aside at least 30 minutes to ensure your device will be set up properly and all your questions can be answered.
Purchasing an unlocked phone
If you're looking to buy a new phone outright without a plan, getting an unlocked phone is the best way to do that.
You can visit your nearest store to purchase an unlocked phone or shop online.
Buying an unlocked phone online just like any other purchase on BestBuy.ca. Once you've found the unlocked phone you're interested in, you can choose either Delivery to have it shipped directly to your home address or Pick Up to reserve your new device at a nearby store using Click & Collect.
Frequently asked questions
What can I do to speed up the process of picking up my phone?
If you are shopping for a new phone plan online, you can help us gather all the information we need for your in-store activation by clicking "Start My Store Visit" on the product page and then providing all the details there.
When you're ready to head in store, there are a few things you can do that will really speed up the process:
- Bring two (2) pieces of government-issued photo ID
- Ensure the account holder is present to sign the required documents
- Know which plan you want
- Know which cell phone accessories you want
Why are certain phones not available for Click & Collect?
Certain highly sought after devices, and those that have been recently released are not typically available for Click & Collect as inventory fluctuates to a greater extent for these items, making it difficult to ensure an item will be in stock right when you need it.
If I start my store visit online, am I guaranteed the phone price or offer I saw online?
Our cell phone promotions change often, and phone prices and offers are subject to change overnight without notice. Activations must be completed in-store on the same day you start your store visit to guarantee you receive the price, promotion, or offer displayed.