Getting Your Gifts in Time

We know that getting gifts to your loved ones is important, and we offer different ways to help you.

Below you will find details on how you can check the availability of products you're looking for online, enjoy our Quick and Easy Store Pickup option, and use Fast and Free Shipping where you can track your packages in real-time.

Please note, large items are delivered in their original box with the shipping label placed directly on the outside. The box may arrive with slight wear or scuffs.

Checking product availability

While shopping on, you can view a products’ availability (in-store and shipping) and its estimated delivery date on the product page, listed underneath the price.

Quick and Easy Store Pickup

Quick and Easy Store Pickup is the fastest way to pick up your order.

Here's how it works:

Place your pickup order online.

We’ll email you to confirm your order has been received. If more than 90 minutes have passed and you still haven’t received your email confirmation, be sure to check your junk folder as it may have ended up in the wrong place. Keep in mind, during the holidays some orders may take longer than usual to process.

Wait for your "Ready to Pick Up" email.

We'll let you know when your order is ready for pickup, so you know when to head to the store.

Pick up your order.

You or your pickup person (selected during checkout) can pick up your order at the store. Please bring your order notification email and 2 pieces of ID.

We’ll hold your item at your chosen pickup store for 3 business days. Your method of payment will only be charged once you pick up your item.

If you change your mind, or you or your pickup person can't come to the store, don’t worry, you can cancel your order and your method of payment will not be charged.

Find out your store's pickup hours with our store locator.

Some exceptions apply—see our full Quick and Easy Store Pickup policy for details.

Fast Free Shipping

Our goal is to get your products to you as quickly as possible.

If you’re near a Best Buy store, we do recommend using our Quick and Easy Store Pickup option for the quickest shopping option.

We offer free shipping on orders over $35 (before taxes, fees, and promo codes).*

*Some exceptions apply—see our full free shipping policy for details and get more information on shipping with common shipping questions.

Tracking your order

Once your product is shipped, you can track its progress in real-time, from the distribution centre to your front door.

Still looking for an answer?

We’re here to help. Please contact us and we’ll make sure you get the information you need.