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Best Buy Card Financing with Fairstone


Questions about your Fairstone account? We’ve included answers below to commonly asked questions.

Need further assistance? To speak with a Fairstone agent, call 866-508-7765 Monday to Friday from 8 a.m. to 8 p.m. EST or use Interactive Voice Response (IVR) 24 hours a day, 7 days a week.

My Fairstone account

How do I access my Fairstone account details such as credit limit, balance and payment due date?

This information is available in your paper statement which is mailed on a monthly basis. You can also call 866-508-7765.

What is my Fairstone account number? Where can I find it?

When you applied for financing, your account number was provided via SMS text. Your account number is also included in your mailed monthly statement.

How do I make payments?

You can make payments in any of the following ways:

  1. Telephone or online banking (enter “Fairstone Credit Card” as the payee)
  2. At your financial institution
  3. At a local Fairstone branch
  4. By mailing a cheque including the account number and the payment amount on the return portion of the statement to Fairstone: 630 René-Levesque Blvd. West, Suite 1400, Montréal, QC, H3B 4Z9

When are my payments due?

Your payment due date is listed in your monthly statement.

Are there any penalties for paying off my account balance?
No, there are no penalties for paying off your account balance. If the account balance is paid in full by the expiration date of the promotional period.

Will my account be closed after I’ve paid off my balance?
No. Your account will not be closed if you pay off your balance meaning you can use your available credit to finance purchases at Best Buy.

How do I close my account?

To close your account, contact Fairstone at 866-508-7765.

Financing plans

What type of financing plan do I have at Best Buy?

Best Buy partners with Fairstone to offer several financing plans in-store. To confirm which plan you are enrolled in, see your monthly statement or contact Fairstone at 866-508-7765.

How does the Same As Cash – No Payments financing plan work?

Note: This plan is not applicable in Quebec. See below for Quebec Same As Cash – Minimum Monthly Payments financing plan.

Best Buy has partnered with Fairstone to offer a Same As Cash – No Payments financing plan for 6-month and 12-month terms.

  • Finance Charges will accrue on the purchase from the beginning of the promotional period, but no payments will be due during the promotional period.
  • If you pay the purchase price in full by the expiration date of the promotional period, all the accrued finance charges will be waived, and no finance charges will be assessed on the purchase.
  • If you do not pay the purchase price in full by the expiration date of the promotional period, all the accrued finance charges will be assessed to your account.

Same As Cash – No Payments financing plan example:

How does the Quebec Same As Cash – Minimum Monthly Payments financing plan work?

Note: This plan is only offered to Quebec residents.

  • Best Buy has partnered with Fairstone to offer a Same As Cash – Minimum Monthly Payments financing plan for 6-month and 12-month terms.
  • Finance Charges will accrue on the purchase from the beginning of the promotional period, and minimum payments will be due each billing cycle.
  • If you pay the purchase price in full by the expiration date of the promotional period, all of the accrued finance charges will be waived and no finance charges will be assessed on the purchase.
  • If you do not pay the purchase price in full by the expiration date of the promotional period, all the accrued finance charges will be assessed to their account.

Same As Cash – Minimum Monthly Payments financing plan examples:

How does the Free Financing plan work?

  • Best Buy has partnered with Fairstone to offer a Free Financing plan for a 24-month term.
  • The amount financed is divided over the term of the plan selected and becomes your fixed minimum monthly payment.
  • Finance Charges will not accrue on the purchase during the promotional period if the required minimum payment is made each billing cycle during the promotional period when due.
  • If the minimum payment is not paid when due or if a balance remains after the promotional period expires, Finance Charges will be assessed at the standard APR of 31.99%.

Free Financing Payment & Interest example:

Will I pay an administration or annual membership fee?

A Best Buy administration fee per transaction is applicable to residents of all Canadian provinces, except Quebec, and depends on the plan type and minimum purchase.

An annual Best Buy membership fee of $35 is applicable to Quebec residents entitles them to Geek Squad ‘Ask an Agent’ online support for one year. This fee is invoiced annually at the opening of an account and on the anniversary date of the account opening.

Fairstone may change the fee or add other fees upon written notice and as permitted by law.