Reserve and Pick Up
Need something today? We’re here to help.
As part of our commitment to ensuring the community’s health and safety, we’re temporarily closing our in-store shopping experience. Instead, we’re offering store-front pickup services for online orders through our Reserve and Pick Up option. After you reserve your item online, come down to the store and we’ll make sure you get what you need safely.
If you’re not feeling well, or are recommended to be in quarantine, or if your local store is closed, you can still get the things you need by ordering from BestBuy.ca and having them delivered to your home. For the most up-to-date information about your nearest stores, check our store locator.
Here's how it works:
1. Reserve the product you want online and pick-up at your nearest location
Find the product you want to reserve online. Each product page will give you a list of nearby stores that have the product available. Choose the store you want to pick it up from, and enter the contact information of the person picking it up.
2. We’ll email you
During regular store hours, we’ll email you shortly to confirm your reservation, at which point you can come into the store. We’ll hold your item for 24 hours before putting it back on our shelves.
3. Pick-up and pay at the store-front
After you’ve received your confirmation, head to your selected store with your ID, cashless payment, and email confirmation. At the store, you’ll be asked to line-up following proper physical distancing best practices. An advisor will be on-hand to help you complete payment and pick-up your purchase right there at the store-front. Please be aware that we will only be accepting cashless payments (e.g., credit card) to support the safety and well-being of our customers and team members.
How do I cancel my reservation?
If you've changed your mind, you don't need to do anything to cancel your order. Your reservation will be automatically cancelled after 24 hours.
Why was my reservation declined?
Sometimes an item may show as being available for pick-up at BestBuy.ca, but by the time the store receives your order and looks for the items to reserve, these items may already have been sold to another customer.
For items with limited quantities, Best Buy reserves the right to decline orders to ensure stock is available for walk-in customers.
Can I reserve an item and have someone else pick it up?
Yep! When you’re reserving your item online, make sure you enter the contact information for the person picking it up.
What happens if I reserve an item and the price changes before I pick it up?
Once a reservation is confirmed by the store via email, it not only reserves the physical product for you in the selected store but also the price of that product at the time of the reservation.
This means if the price goes up between the time your reservation is confirmed and the time you arrive at the store, you’ll still pay the price of the item when the reservation was confirmed.
If the price is lower when you get to the store, you’ll pay the lower price based on our Low Price Guarantee.
Please note: If the price of a product is being displayed incorrectly we reserve the right to reject the sale at the incorrect price and process the sale using the correct price in accordance with our Conditions of Use.
At certain times, and for certain products, Reserve and Pick Up may be unavailable to allow all customers in-store and online equal access to:
- Specific sale items (e.g. Boxing Day/Week sale items)
- Limited quantity/hot items
- Online-only items
- Large items that require Scheduled Delivery
- Services (e.g. Geek Squad, Service Plans, etc.)
- Gift Cards
- Pre-order items