Returning or exchanging an item at a store

Before heading to your local store, read our Return and Exchange policies to see if your item is eligible for a return or exchange. If your item is eligible, both in-store or online purchases can be returned or exchanged at a Best Buy store in Canada.

Please keep in mind the following:

• Cell phones purchased from a Best Buy Express store must be returned or exchanged at the same store location.
• Cell phones purchased from a Best Buy or Best Buy Mobile store can be returned or exchanged at any Best Buy or Best Buy Mobile store, but not at a Best Buy Express store.
• Marketplace product purchases cannot be returned or exchanged at a Best Buy store. If you purchased a Marketplace product through our site, you will need to follow the process for returning a Marketplace item.

1. Check the item’s return policy: Make sure your item is eligible for return by reading our Return and Exchange policies. Most purchases from Best Buy can be returned or exchanged within 30 days, or within 15 days for cellular and wireless devices. There are some exceptions and product condition requirements. 
2. Pack everything up: Make sure the product is in its original packaging, and that you include all the parts of the product, including original accessories and any bonus items (if applicable). If an item is being shipped to you in multiple boxes, please wait until you've received the final box before making a return. The return period will start after you get the final box. In order to start your return or exchange, you'll need everything that was in the box, plus any extras that came with your purchase.
3. Bring your proof of purchase­: Make sure you have your receipt, ID, and original payment method so we can process your return. 
4. Head to a store: You can find your nearest store, check store hours, and get directions by using our store locator. Once you arrive, a Blue Shirt will be happy to assist you.

Returning an item purchased online by mail

Returning a large item

Returning bonus or bundle items

Returning a gift