Returning or exchanging an item at a store

If you've made an in-store, online, or Quick and Easy Store Pickup purchase, you can complete a return or exchange at any Best Buy store in Canada that’s currently open. You can check the status of your local store using our store locator

Before heading to your local store, read our Return and Exchange policies to see if your item is eligible for a return. Once you arrive, a Blue Shirt will be happy to assist you. If available, use our Check-in option to speed up the process.

Rest assured that we are taking every precaution with returns and exchanges at this time, including safely accepting items from you, and thoroughly cleaning them before they go back on our shelves. Learn more on how you can shop safely and confidently at Best Buy.

Do you need to return a Marketplace product? If you purchased a Marketplace product, an item sold by our trusted seller-partners through BestBuy.ca, you will need to follow the process for returning a Marketplace item. Please check your item to make sure it is a Best Buy product before following the steps below.


How to return or exchange items at a store:

  1. Check the item’s return policy: Check the return policy Make sure your item is eligible for return by reading our Return and Exchange policies. Most purchases from Best Buy can be returned or exchanged within 30 days from the date of your in-store purchase, or 30 days from the date your online order is delivered, with some exceptions and depending on the type of product and the condition of its return.
  2. Pack everything up: Make sure the product is in its original packaging, and that you include all the parts of the product, including original accessories and any bonus items (if applicable). If an item is being shipped to you in multiple boxes, please wait until you've received the final box before making a return. The return period will start after you get the final box. In order to start your return or exchange, you'll need everything that was in the box, plus any extras that came with your purchase.
  3. Bring your proof of purchase­: Make sure you have your receipt, ID, and original payment method so we can process your return. 
  4. Head to a Best Buy store: You can check the status of your local stores by using our store locator. Some stores may have limited operations due to provincial regulations. Learn more about any service changes in your province.  
  5. Check-in or talk to a Blue Shirt: If available, use our Check-in option to help speed up the process and make exchanges easier. Instead of waiting in line for your return, you can save your spot and do something else while you wait. Just follow the signs at your store or get a Blue Shirt to help, and we'll tell you when it's your turn.


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