Returning or exchanging an item at a store

If you've made an in-store, online, or Quick and Easy Store Pickup purchase, you can complete a return or exchange at any Best Buy store in Canada that’s currently open. You can check the status of your local store using our store locator.

Before heading to your local store, read our Return and Exchange policies to see if your item is eligible for a return. Once you arrive, a Blue Shirt will be happy to assist you.

Do you need to return a Marketplace product? If you purchased a Marketplace product, an item sold by our trusted seller-partners through BestBuy.ca, you will need to follow the process for returning a Marketplace item. Please check your item to make sure it is a Best Buy product before following the steps below.


How to return or exchange items at a store:

Check the return policy, Pack everything up, Bring your proof of purchase, head to a best buy store.
  1. Check the item’s return policy: Make sure your item is eligible for return by reading our Return and Exchange policies. Most purchases from Best Buy can be returned or exchanged within 30 days from the date of your in-store purchase, or 30 days from the date your online order is delivered, with some exceptions and depending on the type of product and the condition of its return.
  2. Pack everything up: Make sure the product is in its original packaging, and that you include all the parts of the product, including original accessories and any bonus items (if applicable). If an item is being shipped to you in multiple boxes, please wait until you've received the final box before making a return. The return period will start after you get the final box. In order to start your return or exchange, you'll need everything that was in the box, plus any extras that came with your purchase.
  3. Bring your proof of purchase­: Make sure you have your receipt, ID, and original payment method so we can process your return. 
  4. Head to a Best Buy store: You can find your nearest store, check store hours, and get directions by using our store locator.


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