Returning or exchanging a defective item

Did you buy something and then find out it’s not working as it should be? Or maybe your item was working perfectly for a while but now it’s having problems? We offer different options for returning or exchanging these items depending on how long ago you purchased it and/or who the manufacturer is.

Check the item’s return policy

First, make sure your item is eligible for return by reading our Return and Exchange Policies. Most purchases from Best Buy can be returned or exchanged within 30 days from the date of your in-store purchase, or 30 days from the date your online order is delivered, with some exceptions and depending on the type of product and the condition of its return.

If your defective item is still inside the standard return policy time window/conditions

Return or exchange your item the same way you would any standard return, either in-store or possibly by mail.

If your item is outside the standard return policy window/conditions

Contact Geek Squad. Whatever your technology support needs are, Geek Squad offer services that can solve problems and provide peace of mind.

Further support is also provided by Geek Squad. For example:

  • If you are looking for replacement parts that are out of warranty
  • Partnerships with many manufacturers to set up repairs that are out of warranty
  • If not able to facilitate repairs, we can let you know who to contact for further repairs

Still looking for an answer?

We’re here to help. Please contact us and we’ll make sure you get the information you need.