Quick and Easy Store Pickup

Quick and Easy Store Pickup is the fastest way to get your purchases. With curbside and in-store pickup options, pickups are safe and convenient. Place your order online for pickup at a store near you, and we’ll get your order ready in as little as 1 hour. Visit our store locator to see your store's pickup hours.

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Place your pickup order online.

If you want to pick up curbside, check if your chosen store offers that option (you are always welcome to pick up in-store!)

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Wait for your "Ready to Pick Up" email.

We'll let you know when your order is ready for pickup, so you know when to head to the store.

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Pick up your order.

You or your pickup person (selected during checkout) can pick up your order at the store. Please bring your order notification email and 2 pieces of ID.

Place your order online

Place your order

  1. Find the product you want to purchase online. Each product page will give you a list of nearby stores and the product's availability, as well as whether the store provides curbside or in-store pickup.
  2. Choose the store you want to pick it up from. Then enter the contact information of the person picking it up and your payment details to hold your item (your method of payment will only be charged if the item is available for you).
  3. We'll send you an email to confirm we've received the order, then we'll send you an order confirmation email when it's time to go to the store.
  4. To pick up your order, the billing person or pickup person (selected during checkout) must bring the order confirmation and 2 pieces of ID. At least one piece of ID should be a government-issued photo ID. The second piece can be a personal credit or debit card.

Paying online

To help minimize contact during pick up and get your order to you as quickly and easily as possible, you’ll pay for your purchase online and we’ll hold your item in stores for 3 days for you to pick up. Your method of payment will only be charged once you pick up your item.

If you change your mind, or you or your pickup person can't come to the store, don’t worry, you can cancel your order and your method of payment will not be charged.


Wait for your Ready for Pick Up email before heading to the store!

Don’t head to the store just yet. We’ll email you to confirm your order has been received and again when your order is ready for pick up. Then, you can come to the store. If more than 1 hour has passed and you still haven’t received your email confirmation, be sure to check your junk folder as it may have ended up in the wrong place.

We’ll hold your item for 3 days before putting it back on our shelves. If you don’t pick up your item, we’ll automatically cancel your order and your method of payment will not be charged.


Curbside pickup steps

What to do before you arrive
After you receive your Ready for Pickup order confirmation email, make sure the billing person or pickup person (selected during checkout) brings the order confirmation email to the store, along with 2 pieces of ID. At least one piece of ID should be a government-issued photo ID. The second piece can be a personal credit or debit card.

To pick up curbside:

  1. Park your car in the designated pickup area with your order details ready.
  2. Check-in online using the link in your "ready for pickup" email.
  3. Wait in the car. A Blue Shirt will come to verify your 2 pieces of ID.
  4. Pop your trunk and we'll place the item safely in the back of your car*. 
  5. After our Blue Shirt has stepped back 2 metres for safe distancing, check your order to make sure everything is good to go!

What to do if the parking area is full
If there are no stalls available in the designated parking area, park in the nearest available stall. When you check in online, be sure to note "No Stall" in the Stall # field. When it's your turn, we'll call or text you to drive up to the front of the store.

What to do if the weather is bad
If conditions are unsafe due to weather, or if your item is too large to carry to the parking lot, we may ask you to drive to the front of the store to pick up your order. Please follow the instructions provided to you at the time of pickup.

What to do if you don't have a car
If you don't have a car available, or Curbside Pickup is not available at your store, no worries! A Blue Shirt can still help you at the store front with proper physical distancing. Just be ready with your email confirmation open and your 2 pieces of ID.



In-store pickup steps

What to do before you arrive
After you receive your Ready for Pickup order confirmation email, make sure the billing person or pickup person (selected during checkout) brings the order confirmation email to the store, along with 2 pieces of ID. At least one piece of ID should be a government-issued photo ID. The second piece can be a personal credit or debit card.

To pick up in-store:

  1. Line up at the online order pickup counter. For your safety, make sure there's 2 metres between you and the person in front of you. 
  2. Have your ready for pickup order confirmation email open and ready. We'll need the email to make sure we're grabbing the right order for you.
  3. After our Blue Shirt checks you are the pickup or billing person and have your ID, you're good to go!

Can’t pick up your order? No problem!

If you’ve changed your mind or you or your pickup person can’t make it to the store to pick up your order, we understand!

Note: For your safety and security, only the billing person or designated pickup person can pick up your order.

  • If you haven’t yet received an email that your order is available, you can go to the order status page provided in your Order Received email to cancel your order online.
  • If your order has already been confirmed, you can use our Blue Shirt Chat to cancel the order. Or if you don’t pick up your order within 3 days, we will automatically cancel it and your method of payment will not be charged. 
  • If neither you or your pickup person can pick up your order within 3 days, we will automatically cancel it and your method of payment will not be charged. 

Why we might decline some pickup orders

Sometimes an item may show as being available for pickup at BestBuy.ca, but by the time the store receives your order, these items may already have been sold to another customer. So make sure you’ve received your Ready for Pickup email before heading to a store.

For items with limited quantities, Best Buy reserves the right to decline orders to ensure stock is available for walk-in customers.


Don’t worry if the price changes before you pick it up

Once an order is confirmed by the store via email, it not only saves the physical product for you in the selected store, but also the price of that product at the time of the order.

This means if the price goes up between the time your order is confirmed and the time you arrive at the store, you’ll still pay the price of the item when the order was confirmed.

If the price is lower when you get to the store, you’ll pay the lower price based on our Low Price Guarantee. Just let a Blue Shirt know so they can help, either at the store or through Blue Shirt Chat.

Please note: If the price of a product is being displayed incorrectly, we reserve the right to reject the sale at the incorrect price and process the sale using the correct price in accordance with our Conditions of Use.


How to pick up a phone with a plan

You can order a phone with a plan for pickup, but it works a little differently than our typical Quick and Easy Store Pickup model.

Start by selecting a phone online and follow the steps provided. A Mobile Advisor will then call you to start the phone activation from the comfort of your home.

A Blue Shirt advisor will help you finish the rest of the activation when you go to your chosen store to pick up your phone.


Still looking for an answer?

Contact us.

You can contact us by phone or chat.