Wearable Technology & VR Return & Exchange Policy

Return Policy


Return Period: 30 days
Condition: Opened

Activity & Fitness Trackers

Return Period: 30 days
Condition: Opened

Tracking Devices

Return Period: 30 days
Condition: Opened

Virtual Reality Accessories

Return Period: 30 days
Condition: Opened

Virtual Reality Headsets (Oculus Rift, PlayStation VR, etc.)

Return Period: 30 days
Condition: Unopened

How to Return Wearable Technology and VR Products 

Return In-Store

You can return items bought in-store or online (excluding Best Buy Marketplace products).

What to bring in-store: 

  • Your original receipt 
  • Original method of payment 
  • Original packaging 
  • Valid photo ID

Return by Mail

You can return items bought online by mailing them back to us. Just request a return label.

How to request a return label:


  1. Find your order.
  2. Select “Start a Return” and contact us.

Didn't find your answer?

If you didn't find what you were looking for, contact us and we'll make sure you get the help you need.


Call us from 8am to 12 am ET.