Reserve and Pick Up
Bring it home today. Reserve and Pick Up is a fast, easy way to get the products you want. Simply reserve products online and pick them up in store.
1. Reserve online
Find the product you want to reserve, choose the store you want to pick it up from, and enter the contact information of the person picking it up.
2. We’ll email you
During regular store hours, we’ll email you within 20 minutes to confirm your reservation. We’ll hold your item for 24 hours before putting it back on our shelves.
3. Pick up and pay in-store
After you’ve received your email confirmation, head in-store with your ID and confirmation to pick up and pay for your item.
How do I cancel my reservation?
To cancel your reservation, simply call the store you chose for pickup and they’ll take care of it for you.
Why was my reservation declined?
Sometimes an item may show as being available for pickup at BestBuy.ca, but by the time the store receives your order and looks for the items to reserve, these items may already have been sold to another customer.
For items with limited quantities, Best Buy reserves the right to decline orders to ensure stock is available for walk-in customers.
Can I reserve an item and have someone else pick it up?
Yep! When you’re reserving your item online, make sure you enter the contact information for the person picking it up.
What happens if I reserve an item and the price changes before I pick it up?
Once a reservation is confirmed by the store via email, it not only reserves the physical product for you in the selected store but also the price of that product at the time of the reservation.
This means if the price goes up between the time your reservation is confirmed and the time you arrive at the store, you’ll still pay the price of the item when the reservation was confirmed.
If the price is lower when you get to the store, you’ll pay the lower price based on our Low Price Guarantee.
Please note: If the price of a product is being displayed incorrectly we reserve the right to reject the sale at the incorrect price and process the sale using the correct price in accordance with our Conditions of Use.
At certain times, and for certain products, Reserve and Pick Up may be unavailable to allow all customers in-store and online equal access to:
- Specific sale items (e.g. Boxing Day/Week sale items)
- Limited quantity/hot items
- Online-only items
- Large items that require Scheduled Delivery
- Services (e.g. Geek Squad, Service Plans, etc.)
- Gift Cards
- Pre-order items
Didn't find your answer?
If you didn't find what you were looking for, contact us and we'll make sure you get the help you need.
Call us from 8am to 12 am ET.