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Cell Phones and Accessories Return and Exchange Policies

Cell phones, smartphones and wireless devices

Return period window:

  • 15 days**

Accepted return condition:

  • Opened

*You will need to turn off the ‘Activation lock’ feature before returning the device. How to disable ‘Activation lock’.

**Best Buy adheres to the CRTC Wireless Code of conduct and the rights of the consumer. Subject to usage restrictions set by the carriers, cell phones may be returned within up to 15 days of the purchase date, or up to 30 days after purchase for those who have self-identified themselves as a person with a disability. Wireless Code of Canada: http://www.crtc.gc.ca/eng/info_sht/t13.htm


Cell phone accessories

Return period window:

  • 30 days

Accepted return condition:

  • Opened

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