Headphones, Speakers & Car Electronics Return & Exchange Policy

Return Policy

Car Electronics

Return Period: 30 days
Condition: Opened

Headphones & Earphones (all types)*

Return Period: 30 days
Condition: Unopened

Home Theatre Audio

Return Period: 30 days
Condition: Opened

Portable Audio

Return Period: 30 days
Condition: Opened

Radar Detectors

Return Period: 14 days
Condition: Opened

* Headphones of any kind must be unopened. 

How to Return Headphones, Speakers & Car Electronics

Return In-Store

You can return items bought in-store or online (excluding Best Buy Marketplace products). 

What to bring in-store: 

  • Your original receipt 
  • Original method of payment 
  • Original packaging 
  • Valid photo ID

Return by Mail

You can return items bought online by mailing them back to us. Just request a return label.

How to request a return label:

Online:

  1. Find your order.
  2. Select “Start a Return” and contact us.

Didn't find your answer?

If you didn't find what you were looking for, contact us and we'll make sure you get the help you need.

Call

Call us from 8am to 12 am ET.