If the gift wasn’t perfect, no worries: bring it back. 

Items that were intended as gifts can be returned by the purchaser as a regular return in-store or possibly, by mail. 

Otherwise, if you were given a gift that you'd like to return or exchange with a gift receipt, read the steps below. 

1. Check the item’s return policy: Make sure your item is eligible for return by reading our Return and Exchange policies. Most purchases from Best Buy can be returned or exchanged within 30 days, or within 15 days for cellular and wireless devices. There are some exceptions and product condition requirements. 
2. Pack everything up: Make sure the product is in its original packaging, and that you include all the parts of the product, including original accessories and any bonus items (if applicable). In order to start your return or exchange, you'll need everything that was in the box, plus any extras that came with the purchase.
3. Bring your gift receipt: Make sure you have your gift receipt so we can process your return.  If you don’t have a gift receipt, and feel comfortable doing so, please ask the gift giver to come in-store to confirm their information. Then we can provide them with a gift receipt to give to you, or we can process the product as a normal return.
4. Head to a store: You can find your nearest store, check store hours, and get directions by using our store locator. Once you arrive, a Blue Shirt will be happy to assist you.

Please note: The value of the gift item(s) being returned with a gift receipt can only be credited to a Best Buy gift card.

Because we’re trying to get items to you as fast as possible, there’s a limited window to cancel your order. To see if you can cancel, find your order. 

On the order details page, look for a Cancel Order button.