Common Questions About COVID-19

As you make your way to one of our stores, rest assured that Best Buy is continuously dedicated to the health and safety of our customers and employees.

Store hours and experience

Are Best Buy stores open?

Yes, all Best Buy stores across Canada are open for safe shopping and access to services, as well as Quick and Easy Store Pickup. Due to provincial regulations, some services in certain provinces may be temporarily paused. Visit our store locator to see the business hours and a list of services available at your local store.

Shipping and deliveries

What delivery precautions are being taken?

Our trusted delivery agents will be following all provincial health and safety protocols to keep everyone safe. These protocols include wearing personal protective equipment (as per provincial regulations) and following cleanliness recommendations.

Precautions and safety

How are you protecting your employees and customers?

The safety and well-being of our team members and customers is our number one priority. The following measures are still in place at all of our store locations:

  • Masks or face coverings, as per provincial regulations: Each of our store locations will be following the provincial regulations pertaining to wearing masks or face coverings while shopping in stores. In the case where a province or a region no longer requires persons to wear a mask while in a store, both customers and employees are of course still free to wear a mask if they're more comfortable doing so.
  • Hand sanitizer is available for customers and employees throughout our stores.
  • Employee health and precautions: Guidance on hand washing and staying home if feeling sick is being shared with employees on an ongoing basis.

To keep up with provincial regulations, we may adjust safety measures at some of our stores accordingly.

Is it safe for those who are working at Best Buy?

We are following all health guidelines to ensure the well-being of our team members. Employees are being asked—not required—to perform their roles, and will be equipped with all the necessary equipment to keep themselves and our customers safe.

Are masks required in your stores?

As safety precautions gradually adjust across the country, each of our Best Buy stores will operate according to the provincial regulations, including those pertaining to face mask or face covering requirements.

Please refer to your provincial government website for the most current updates on health and safety regulations in your area.

What if I don't want to wear a mask?

If provincial regulations are in place for face masks or face coverings and you do not want to wear a mask, you can have your order delivered directly to you by shopping online at

What should I do if I’ve come into contact with someone in a store who has contracted COVID-19?

Please follow Health Canada recommendations, which may include self-isolating, self-monitoring for symptoms, and following the directions of your local or provincial healthcare authority for receiving medical support.

Still looking for an answer?

We’re here to help. Please contact us and we’ll make sure you get the information you need.