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Geek Squad Terms and Conditions

We are taking measures to protect our customers and employees during this critical time. As a result, some Geek Squad services have changed. For the most up-to-date information, see our latest updates.

Stay up to date with the terms and conditions of your Geek Squad Home Membership or other plans we offer. To see the terms and conditions associated with your purchase, locate your plan below and select the appropriate date range.

Geek Squad Home Membership

With Geek Squad Home Membership, you’ll get expert help with ALL of your tech devices, old or new, whether you bought them at Best Buy or not. You’ll also get huge discounts on services so your tech continuously lives up to its full potential.

Geek Squad Home Membership - CURRENT

Geek Squad Home Membership Feb 29, 2019 – December 3, 2019

Geek Squad Home Membership – Nov 16, 2017 to Feb 28, 2018 [PDF]

Geek Squad Home Membership – June 15, 2017 to Nov 15 [PDF]

Geek Squad Home Membership – March 1, 2017 to June 14, 2017 [PDF]

Geek Squad Home Membership – August 16, 2016 to February 28, 2017 : Northern Alberta [PDF]

Geek Squad Remote Support

Chat with one of our remote Agents and get your tech questions answered and problems solved 24/7. They can remove viruses, help setup your new device, and much more!

Geek Squad Remote Support - CURRENT [PDF]

Geek Squad Remote Support for Business - CURRENT [PDF]

Geek Squad Remote Support for Home - CURRENT [PDF]

Geek Squad Protection - All of Canada Except Québec

Geek Squad Protection and Replacement Plan [PDF]

Geek Squad Protection with Accidental Damage [PDF]

Geek Squad Protection+ [PDF]

Geek Squad Protection with Accidental Damage for Wireless [PDF]

Geek Squad Protection+ for Wireless [PDF]

Geek Squad Protection - Québec

Geek Squad Protection and Replacement Plan [PDF]

Geek Squad Protection with Physical Damage [PDF]

Geek Squad Protection with Physical Damage for Wireless  [PDF]

Geek Squad Protection with Physical Damage+  [PDF]

Geek Squad Protection with Physical Damage+ for Wireless [PDF]

Geek Squad Protection Plan

This plan provides parts and labour protection for your purchase. It’s designed to guarantee performance with added benefits that go above and beyond the manufacturer’s warranty.

Geek Squad Protection With Accidental Damage – Purchased between May 9, 2018 – July 30th, 2020 [PDF]

Geek Squad Protection With Accidental Damage For Wireless - Purchased between February 28, 2018 – July 30th, 2020 [PDF]

Geek Squad Protection With Accident Damage+ – Purchased between October 12th, 2018 – July 30th, 2020 [PDF]

Geek Squad Protection With Accidental Damage+ for Wireless – Purchased between October 12th, 2018 – July 30th, 2020 [PDF]

Geek Squad Protection – Rest of Canada – Purchased between May 10th, 2018 – July 30th, 2020 [PDF]

Geek Squad Protection - Quebec – Purchased between May 10th, 2018 – July 30th, 2020 [PDF]

Geek Squad Protection – Rest of Canada – Purchased between June 23, 2015 – May 8, 2018 [PDF]

Geek Squad Protection – Quebec – Purchased between June 23, 2015 - May 8, 2018 [PDF]

Geek Squad Protection with Accidental Damage+ – Purchased between August 9, 2018 – Oct 11, 2018

Geek Squad Protection with Accidental Damage+ – Purchased between May 8 – Aug 8, 2018 [PDF]

Geek Squad Protection With Accidental Damage – Purchased between March 4 – May 8, 2018 [PDF]

Geek Squad Protection with Accidental Damage – Purchased between March 1, 2017 – February 28, 2018 [PDF]

Geek Squad Protection with Accidental Damage for Wireless – Purchased between February 2, 2017 – February 28, 2018 [PDF]

Geek Squad Protection with Accidental Damage – Purchased between August 16, 2016 to February 28, 2017 : Northern Alberta [PDF]

Geek Squad Protection with Accidental Damage for Wireless - Purchased between August 16, 2016 to February 1, 2017: Northern Alberta [PDF]

Geek Squad Protection Total Plan

One plan. Complete protection. With this plan, you’ll get hardware protection and 24/7 support. Our Geek Squad Protection Total Plan also offers protection from accidental drops, spills and cracks.

Geek Squad Protection Total Plan - Wireless : February 2, 2017 to Current

Geek Squad Protection Total Plan – Laptops [PDF]

Geek Squad Protection Total Plan – Tablets [PDF]

Geek Squad Protection Total Plan – Televisions [PDF]

Geek Squad Protection Total Plan - Wireless : February 16, 2016 to February 1, 2017 [PDF]

Geek Squad Membership

Geek Squad Membership is a bundle of perks including setup, support and software for a low monthly payment. It's available on laptops, tablets, desktop computers, smartphones and TVs.

Geek Squad Membership

Geek Squad Office Support Program

Geek Squad Business Membership

Geek Squad Business Membership April 5, 2019 - December 3, 2019