Large Item Scheduled Delivery
Best Buy offers scheduled delivery for large or heavy items like 60"+ TVs, major appliances, mattresses, and fitness equipment. The cost and delivery method is based on the address you enter for delivery.
Large item scheduled delivery may not be available if your address is in a remote area or if the product you're ordering isn't available at a nearby inventory location.
Delivery packaging: Large items are delivered in their original box with the shipping label placed directly on the outside. The box may arrive with slight wear or scuffs.
Expecting a delivery? Read the Delivery Information PDF to ensure a smooth and successful delivery. You can also find general details for all deliveries and additional delivery information by product category below.
Delivery methods by location
Regardless of method of delivery, all large item deliveries will not be left unattended and will require a signature from a person of 18 years or older.
The method of delivery will depend on the location of your delivery, as follows:
Major urban and greater surrounding areas
For the most part, we offer in-home delivery for all large item purchases, whereby the delivery agent(s) will bring the item(s) directly into your home.
Remote areas
Large item scheduled delivery may not be available for some remote areas.
You can check if delivery is available in your area by entering your postal code on the product page.
If you've added a large item to your cart and it shows as "sold out" after you entered your postal code, it may be because we are not able to deliver it to your area.
If you've placed an order but we later determine that delivery isn't available in your area, we'll contact you, cancel the order, and provide a full refund.
P.O. Boxes
Due to carrier restrictions, we cannot deliver large items to P.O. box addresses.
Additional delivery information by product category
Delivery cost and scheduling vary by product category and delivery location. See the "Additional delivery information by product category" section below for more information.
What to expect before your delivery
A week before your delivery
We’ll send you a text message to remind you of your scheduled delivery and for you to confirm that your chosen delivery date is correct.
If you notice that any of the details are incorrect, or you would like to reschedule, simply follow the instructions included in the text message.
The day before your delivery
The day before of your scheduled delivery, you'll receive an automated call and a text message. Typically, you will receive the call after 3:00pm local time. The call will:
- Confirm that your delivery is scheduled for the following day
- Inform you of the 3-hour delivery window
Shortly after the automated call, we'll send you a text message with important information related to your delivery—please read this information carefully.
If you notice that any of the details are incorrect, or you would like to reschedule, simply follow the instructions included in the text message. If you miss the automated call, we will leave the same information as a voicemail.
Returns, exchanges, removals, and additional in-home services
For any returns, exchanges, or haul-away items, please disconnect and empty your old appliance, and prepare the area by clearing all obstacles in the path of the appliance removal.
Additional delivery information by product category
Get more information about scheduling and delivery costs for different types of large items:
Still looking for an answer?
If you have additional questions about scheduled deliveries, please call us at 1-866-585-4494.