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Furniture and Outdoor Living Return and Exchange Policies

Furniture and decor

Return period window:

  • 30 days

Accepted return condition:

  •  Unassembled and still in the original packaging

Mattresses

Return period window:

  • 30 days

Accepted return condition:

  • Unopened and still in original plastic wrap

Please note that mattresses cannot be returned in-store. Please call 1-866-853-1168 to request a return pickup.


Koala mattresses

Return period window:

  • 100 days

Accepted return condition:

  • Opened

Please note that Koala mattresses can be unboxed, opened, and used for 100 days from the date of purchase, and returned at no additional cost. Valid for purchases made after January 1, 2019. Northwest Territories, Yukon Territory, and Nunavut excluded. Koala mattresses cannot be returned in-store. Please call 1-866-853-1168 to request a return pick up.


Outdoor living products

Return period window:

  • 30 days

Accepted return condition:

  • Unopened

BBQs

Return period window:

  • 30 days

Accepted return condition:

  • Unopened

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